Dispatcher - DCN

Overview & Responsibilities :

• Assist peers and other Dispatchers to ensure all open tasks are completed in a timely manner
• Partner with others to ensure smooth implementation of any new company initiatives and / or procedures
• Participate in weekly updates with supervisor to share and exchange resources and to ensure goals are being met
• Learn to operate new office technologies as they are developed and implemented
• Manage deliverables; organize and coordinate workflow, manage multiple tasks, deadlines, and projects
• Maintain customer service standards as implemented for appropriate brand / s
• Follow safety protocols and procedures are adhered to, ensuring they contribute to enabling a safe work environment
• Partner with peers to ensure administrative components are completed accurately & timely
• Participate in assigned staff meetings
• Ensure fleet is always ready and the overall cleanliness and operational readiness is maintained
• Use phone etiquette as outlined by the company
• Interact with customers and / or family members of the decedent, handling inquiries and directing them according to specific needs

Requirements & Qualifications :

• Must be at least 21 years of age
• High School Diploma or GED equivalent
• Valid state-issued driver's license in good standing and acceptable driving record
• Ability to follow instructions, whether it be in person or by phone
• Ability to use an address to find a location using a GPS or directions app and be able to navigate local roads and highways in medium / heavy traffic
• Must be able to use routing and scanning tools for tracking as part of the daily process
• Good verbal and written communication

Team Member Benefits Include :

• Entry-level and experienced professionals; students, and veterans we offer complete career paths regardless of your career and life stage
• Competitive salaries and performance incentives
• Team member referral program
• Medical, dental, prescription, and vision insurance
• Vacation, sick, and holiday pay
• 401k with company match
• Company-paid life insurance, long-term disability, and short-term disability

HP2023