Patient Access Registrar

Patient Access Registrar

Base Pay Range: $17.62 - $26.43

The Patient Access Registrar is a Full Time, Regular position working from 8:30am-5pm at our Valley Center location.

Summary: Greets and welcome all patients and visitors presenting a friendly, courteous and professional image. Checks in patients with ordered exam, checks for previous films in RIS, collects patient payments, answers phones and ensures a smooth patient flow.

Essential Duties / Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides high level of customer service by:
  • Greets and welcomes all patients and visitors
  • Ensures all patients are registered and "arrived"
  • Patients requiring assistance are provided assistance as needed
  • Keeps a clean work area to represent the professional image of Inland Imaging
• Prepares paperwork for patient exams in advance, including add-ons, and give the paperwork to appropriate modality
• Answer phones and assist callers
• Patient Registration -Arrive and update patient demographics check eligibility on Insurance in Medicalis
• Check PayNave for proper Insurance information- try to find patient's insurance info if they do not have it with them or is not located on referral.
• Find and link orders to patient exams
• Interpreter check in through Language Link.
• Initiates loans and generates reports as requested by referring provider offices
• Document Scan all paperwork and attach to patients Accession numbers.
• Burns patient exams and reports onto CD's to be given to patients and referring provider offices
• Coordinate with FedEx for next day mail service requests
• Digitizes previous hard copy radiographic films to PACS system
• Locates and obtains previous related films for upcoming Mammography appointments
• Pull prior studies over to our PACs from Carestream
• Resolve the exception log for Previous
• Load Mammography CD's that have been requested for Previous
• PAC Scan to Patient Time line any reports for previous
• Push Images from Isite to other facilitys
• Processes patient payments through Zotec
• Identify patient orders in the clerical work list and check insurance eligibility
• Create prior Auth Orders for MRI and CT
• Call referring offices to obtain orders not found
• Work with all departments to ensure smooth patient flow and care
• Merge accounts and resolve exceptions
• Schedules walk-in patient exams
• Verify ICD-10 codes match description for walk in exam's
• Schedule Urgent Care Patients at PMP
• Rotates to other shifts and locations as needed
• Performs other duties as assigned
• Fill out consent forms for breast procedures
• Calling referring offices to obtain orders not found in Medicalis or to clarify orders
• Assist patients with their needs while they are in the office
• Work with all departments to ensure smooth patient flow and care
• SHIC = Attorney/Legal Requests
• SHIC Enter yearly MCR mamm letters into Centricity mamm module
• SC work with departments to schedule St Lukes patients and pull demographic/insurance info from Meditech.
• This position may be required to work in a hospital, urgent care or clinical setting.

General Duties and Responsibilities:

• Ability to maintain strict confidentiality within the Inland Imaging companies and Inland's customers.
• Honest, pleasant manner and good personal hygiene.
• Free of alcohol and drug abuse.
• Valid state driver's license and proof of insurance.
• Excellent communication and interpersonal skills.
• Detail oriented; ability to multi-task; organized and able to work in a fast paced environment.
• Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.
• Ability to consider individual needs in communication with and assessment and treatment of patients of all ages
• Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.
• Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.
• Follows all Health and Safety policies and guidelines of Inland Imaging or its partners depending on work location.
• Performs other duties as required by displaying team spirit and self-growth, accepting and performing other projects and responsibilities, and requesting other projects and responsibilities.
• Rotates to other shifts and locations as needed
• Attendance is a requirement for this position.

Supervisory Responsibilities:

• There is no supervisory responsibility in this position

Advocacy:

Treats all patients with dignity and respect Provides excellent customer service Conforms to Joint Commission and HIPAA regulations Complies with PHI (Protected Health Information) Demonstrates the Inland Imaging Core Values

• Show We Care, Do The Right Thing, Maximize Individual Potential, Always Aim Higher

Qualifications:

• Education: High School Diploma/GED required
• Experience: One year of clerical experience desired
• Anatomy and medical terminology preferred
• Medical office experience preferred
• Understanding of all procedures to be read by radiologist preferred
• Computer Skills: Experience with the following computer applications is highly desired: Outlook; Kronos; Imagecast; Stentor; Flowcast; Meditech; Web Portals EPIC : PayNav; Medicalis
• Background Check: Must be able to pass a background check required by RCW 43.43.830-840 to work with children under the age of 16, developmentally disabled persons or vulnerable adults
• In order to comply with provisions set forth in Sections 1128 and 1156 of the Social Security Act, all new employees of Inland Imaging Clinical Associates, LLC will be checked against the LIST OF EXCLUDED INDIVIDUALS provided by the Department of Health & Human Services, Office of the Inspector General (OIG). Employees must not be included on this list.
• Drug Test: Eligible employees must be able to pass a post-offer, pre-employment drug test which includes Marijuana.

Nuvodia/Inland is an EEO employer...