Client Experience SpecialistVirtualVocations • Grand Rapids, Michigan, United States
Client Experience Specialist
VirtualVocations • Grand Rapids, Michigan, United States
Hace más de 30 días
Tipo de contrato
- A tiempo completo
Descripción del trabajo
A company is looking for a Client Experience Specialist to empower nonprofits through technology.
Key Responsibilities
Lead onboarding for new clients, ensuring tailored implementation of software
Serve as the main point of contact for a portfolio of clients, conducting regular check-ins and addressing engagement
Host training sessions and create resources to enhance client understanding of the platform
Required Qualifications
2+ years of experience in client success, onboarding, account management, or customer service
Bachelor's degree or equivalent experience
Experience with SaaS tools or tech-enabled services
Proficiency with Google Suite, Intercom, and CRMs like ChurnZero or HubSpot
A genuine passion for helping others succeed and making a positive community impact
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Client Specialist • Grand Rapids, Michigan, United States
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