Driver Services Program ManagerAAA • Independence, OH, US
Driver Services Program Manager
AAA • Independence, OH, US
Hace 4 días
Tipo de contrato
- A tiempo completo
Descripción del trabajoLead, mentor, and develop a high-performing team, including supervisors and driving instructors. Implement performance standards, operational procedures, and best practices to ensure consistency and efficiency across locations. Foster a culture of continuous improvement and innovation, driving new initiatives to enhance operations. Ensure proper resource allocation to meet enrollment demands and maintain high instructor productivity. Implement policies and practices to ensure high service quality and customer satisfaction. Work closely with internal and external partners to develop and execute strategic initiatives. Serve as the primary contact and representative of the driving school, influencing internal and external stakeholders to align with business objectives. Partner with marketing teams to drive enrollment growth through targeted strategies. Collaborate with cross-functional teams to identify operational challenges and develop effective solutions. Ensure the driving school adheres to state and federal regulatory requirements. Maintain up-to-date knowledge of driver education laws and industry best practices. Work with legal and compliance teams to implement necessary policies, documentation, and instructor certifications. Responsible for some marketing, sales, and promotions of the EC Driving School program. Manage and optimize online driving school software to improve the student experience and operational efficiency. Leverage data and analytics to drive decision-making and strategic improvements. Travel is a core part of this role, enabling face-to-face engagement at key sites and events. Some travel is required to visit different driving school locations and attend key meetings. Bachelor's degree or equivalent combination of education and experience. 4-6 years of management experience, preferably in a service-oriented, education-based business, or driving school. Experience in budgeting, revenue management, and cost control preferred. Experience managing large teams with multiple layers of leadership preferred. Advanced leadership, mentoring, and coaching skills to drive team engagement and performance. Strong organizational and strategic planning abilities. Exceptional communication skills (oral and written) with the ability to influence and collaborate across multiple departments. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access). Knowledge of state and federal regulations governing driver education programs preferred. Valid Driver License, acceptable Department of Motor Vehicle record and minimum limits of automobile liability insurance required. Extraordinary medical / dental / vision / life benefits 401(k) Savings plan with company match Tuition assistance PTO for community volunteer programs Wellness program Employee discounts (membership, insurance, travel, entertainment, services and more!)
Program Manager Driver Services
AAA Driving School is seeking a strategic and results-driven Program Manager Driver Services to lead our driving school operations and drive financial performance, enrollment growth, and service quality excellence. This role is responsible for managing a team of supervisors, instructors, and support staff to ensure the seamless execution of driver education programs.
Key Responsibilities :
Strategic & Financial Management
- Develop and oversee budgeting, revenue targets, cost control, and financial forecasting for the driving school.
- Analyze financial and operational performance to identify opportunities for increased profitability and cost efficiency.
- Establish and track KPIs including profitability, service quality, enrollment growth, and instructor productivity.
Operational Leadership & Team Management
Collaboration & Stakeholder Engagement
Regulatory Compliance & Safety
Technology & Digital Transformation
Travel
What You'll Need :
Benefits :
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.
AAA is an Equal Opportunity Employer
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Program Manager • Independence, OH, US
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