Job Description
Job Description
Are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career?
Join our TEAM at Ace Handyman Services here in West Charlotte! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers.
As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Team Coordinator to ensure efficient and smooth daily operations.
In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model.
Additionally, you will be a key component to management for the daily office operations. Listening to customers and helping them solve their problems is the objective.
Matching the right craftsmen with the right customer is key to a successful customer journey.
This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day.
We offer highly competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.
If this sounds like the kind of career move youve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!
Here is just some of what we have to offer :
- Wage $20 per hour under W2 Fulltime contract.
- Workers Compensation Insurance
- On-Boarding Bonus of $500 to be paid after 90 Days of Full-Time Service.
- One vacations week after one year of employment from anniversary date.
- Performance bonuses based on company and employee performance.
- Company credit card to buy materials / office supplies.
- After 180 Days of Full-Time Service the company will contribute with 30% of the Group Voluntary Accident plan and Supplemental Health plan (If employee decide to enroll)
- Bi-Weekly payments through direct deposit
- Continued Education and Trainings
- Advancement and growth opportunities to different roles and / or management positions.
- Excellent work environment
- Option to work remotely when needed.
- And more
Role Responsibilities :
Customer Service
The Office Coordinator is the primary person to answer the phone following the Call Blueprint
Educate customers about who we are and the services we provide.
Check email daily and respond in kind.
Acts as the CSR / Scheduler booking work orders and maintaining the schedule.
Adjust schedule as needed to accommodate jobs
Handles customer service issues as they arise.
Write thank you notes as a follow up to each work order.
11 Month Warranty Calls
Personnel
Manages Craftsman / Apprentice work time, time off requests and scheduler accommodations.
Payroll paperwork preparation.
Conduct phone interviews with potential employees, then participate in face-to-face interviews.
Conduct new hire orientation, prepare and review hiring documentation.
Maintain employee records properly.
Operations
Solve operational problems as they happen.
Daily review of Dispatch system (Invoices, Payments, Signatures, Craftsman Check-in-Check-out, work notes, job status, etc.).
Daily QuickBooks materials expenses reconciliation
Reconcile three company credit accounts weekly / monthly.
A / P - Keeps track bills & schedules payments or prints checks for Owner to sign.
A / R Prepares invoices, follow up letters, and works with Accounts Receivable Company for severely past due invoices.
Authorizes & creates payment agreements on rare occasion necessary.
Monitor & order office supplies, uniforms & marketing supplies as needed.
Prepare daily bank deposits.
Assist with required staff meetings.
Produce monthly sales reports
Marketing
Maintain Centermark Dashboard including :
User Feedback Responses
Before / After Photo Uploads
Call status updates
Others
Manage files, updating paperwork and other documents related with the role.
Other operational and clerical tasks assigned by management.
Job Requirements
We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills.
It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen.
You will also need a strong solution-focused attitude and be quick on your feet.
Specific qualifications for the role include :
- High school diploma or GED
- Minimum 5 years of administrative experience
- Comfortable with phone sales, talking on the phone, and getting customers to commit!
- Adaptive to technology
- Experience using Service Titan
- Strong customer service skills
- Excellent office management skills
- Solid typing skills
- Great multitasking and prioritization skills
- Exceptional communication skills
- QuickBooks Online knowledge, a plus
- Spanish / English, a plus
Build fun and rewarding career with an industry leader!
Apply now!