Service Manager Field

Description

We're looking to add a Field Service Manager to our Omaha Branch. The Field Service Manager is responsible for overseeing and supporting a team of refrigeration service technicians while providing advanced technical expertise in supermarket refrigeration systems. This role combines hands-on technical leadership with mentoring, training, and operational oversight to ensure high-quality service delivery, system reliability, and customer satisfaction.
Key Responsibilities

• Lead, supervise, and mentor a team of service technicians delivering both remote and on-site technical support
• Serve as a positive role model by demonstrating strong communication, organization, professionalism, and time-management skills
• Provide expert-level technical support for supermarket refrigeration systems
• Lead and support supermarket control system installations, upgrades, diagnostics, and troubleshooting, including platforms such as Emerson, Novar, Danfoss, Micro Thermo, Case Controls, and similar systems
• Perform and support CO2 refrigeration system service, diagnostics, startups, and repairs
• Act as a startup technician for new system installations, remodels, and major system upgrades
• Train, develop, and onboard new service technicians, ensuring technical competency and adherence to safety and quality standards
• Respond to emergency service calls and system breakdowns as required to support customers and field teams
• Stay current with emerging technologies, regulatory changes, and industry advancements, demonstrating a commitment to continuous learning and improvement

Benefits

• 401(k)
• Company Vehicle
• Dental insurance
• Health insurance
• Life insurance
• Retirement plan
• Tools provided
• Vision insurance
• Relocation Assistance

The Waldinger Corporation is an EOE, including disability/vets. The Waldinger Corporation participates in E-Verify.