Overview
POSITION SUMMARY:
Assist all guests efficiently, courteously, and professionally in all front desk related functions. Maintains high standards of service and hospitality.
ESSENTIAL FUNCTIONS:
· Handles guest check-ins and outs efficiently and in a friendly and professional manner.
· Utilizes a thorough working knowledge of the reservation system and procedures; takes reservations and knows cancellation procedures and policies.
· Resolve guest challenges and take appropriate action to ensure guest satisfaction.
· Process customer payments according to established procedures and policies including proper cash handling and credit card authorizations.
· Efficient communication with other departments of the hotel in order to support special requests, late-checkouts, maintenance needs and guest concerns.
· types and selling strategies, rates and discounts.
· Assist with pre-registration and blocking of reservations. Prepares for group arrivals and departures.
· Provides the highest quality of service to guests at all times.
· Perform all other duties as deemed necessary by management.
WHO WE ARE:
At Pyramid Global Hospitality, our diverse and talented team shares a common passion and mutual respect. We believe in putting people first and celebrating the unique perspectives and backgrounds that make up our global community of professionals.
We're deeply committed to fostering personal and professional growth for each team member. Through our leadership development programs and continuing education platforms, we create opportunities for inclusive growth and advancement. We make a conscious effort to integrate equity and inclusion into all aspects of our work – from hiring and promoting, to selecting vendors, designing spaces, and communication.
To ensure we achieve our equity, inclusion, and diversity goals, our executive team collaborates with external consultants who provide ongoing analysis, support, and guidance. Our primary objective is to establish a successful business model that embraces these values in every aspect of our operations.
REQUIREMENTS:
· Excellent communication, organizational and customer service skills are required.
· Must be able to stand for the duration of a shift.
Front Desk Agent • Nashville, Tennessee
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