Account Manager

Description

🌍 Join Our Global Team

Gravity Global is the world’s most awarded marketing consultancy specialising in brands operating in complex markets. Led by strategy, innovation, technology, data, and creativity, we create brand-and-demand marketing programmes that drive transformational growth for our clients.

With 14 wholly owned offices across the US, Europe and APAC, and our Global Talent Hubs in emerging markets, you can build a truly global career in a rapidly scaling organisation that’s shaping the future of marketing.

At Gravity Global, we believe our people are our greatest strength. We’re a collective of creative thinkers, strategic storytellers, and data-driven innovators united by one mission – to deliver exceptional work that makes an impact. We’re growing fast – across continents and disciplines – and we’re looking for passionate individuals who want to make a difference : for our clients, our teams, and the world around us.

About the role

We’re searching for an Account Manager to build trusted client partnerships and translate marketing challenges into strategic, actionable solutions. This role plays a key part in our Client Services team, responsible for delivering exceptional client experiences, guiding cross-functional teams to achieve project goals, and driving collaboration that ensures every engagement delivers measurable value and impact.

Key Responsibilities

Client Service : Act as the primary day-to-day contact for clients, ensuring effective communication and understanding of their needs. Translate client requirements into actionable plans, providing timely responses and clearly outlining next steps both to clients and internal teams.

Project Management : Work closely with the project managers to help create and manage timelines that meet client goals.

Media Management : Partner with Media Planning & Activation teams as needed.

Creative Management : Work with Creative team on development and execution of creative materials from inception to full production.

Effective Communication : Demonstrate exceptional communication skills, fostering collaboration between internal and external local or global teams. Facilitate clear and concise communication channels, ensuring seamless information flow across teams.

Estimates and Proposals : Prepare initial drafts of estimates and proposals, emphasizing transparency in project scope, costs, and expectations. Collaborate with team members to refine proposals and align them with client needs.

Collaborative Efforts : Work with global teams and talent to provide comprehensive solutions aligning with client objectives. Foster a teamwork and knowledge-sharing culture, contributing to the agency's overall success.

Attention to Detail : Serve as the meticulous proofer and final reviewer for all materials, upholding the highest standards of precision and quality. Ensure all client interactions and project deliverables meet the agency's exacting standards.

Problem Solving : Exhibit creative and solution-oriented problem-solving skills, addressing challenges and proposing innovative solutions. Navigate a fast-paced environment with agility, ensuring projects stay on course and objectives are met.

Skills, Knowledge and Expertise

• 3+ years of proven experience in an agency environment, with a track record of successful projects.
• Strong command of Microsoft Office products, including Teams, Excel, PowerPoint, and Word.
• Exposure to content, video production, and media projects is advantageous, and digital experience is important.
• Proficiency in project management platforms like Asana; experience with HubSpot and NetSuite is beneficial.
• Exceptional written and verbal communication skills.
• Self-motivated, goal-oriented, and adept at working autonomously.
• Adept at creative problem-solving in a fast-paced environment.
• Open to some travel for this position based on Client meeting needs.

💫 What We Offer

While specific benefits may vary by region due to cultural norms, all team members at Gravity Global can expect a supportive, inclusive, and rewarding environment designed to help you do your best work and grow your career.

Key aspects of being part of the Gravity Global community :

Important Disclosure :

At Gravity Global, we believe in recognising every team member’s contribution. Your total rewards package – including salary and benefits – will align with country specific labor laws and our company policies. We’ll walk you through all the details during the offer stage.

Gravity Global is an equal opportunities employer and we do not discriminate on the basis of sex, race, religion, age, sexuality, disability and other protected status as required by applicable law.

If your experience doesn't align perfectly with the job criteria, but you meet some of the criteria and are excited about the role and Gravity, please don't be put off applying! We would encourage you to apply for the role as you may be just the right person for this role or other roles.

Gravity Global is the world’s most awarded marketing consultancy specialising in brands operating in complex markets. Led by strategy, innovation, technology, data and creativity, we create brand-and-demand marketing programmes that drive transformational growth for our clients.