Customer Service Representative

Customer Service Representative

A busy company in the Randolph area is seeking a Customer Service Representative to join their growing company. This Customer Service Representative will get the chance to join a dynamic team that works well with each other and offers work schedule flexibility. This Customer Service Representative role involves managing client relationships, addressing inquiries, and ensuring a seamless customer experience. The ideal Customer Service Representative will excel in communication, problem-solving, and attention to detail while supporting various internal teams to deliver exceptional service. Other responsibilities of this Customer Service Representative will include but not be limited to :

• Respond promptly to customer inquiries regarding products, services, and delivery schedules.
• Process orders, invoices, and payments accurately while maintaining detailed records.
• Investigate and resolve customer issues by identifying solutions and coordinating with relevant teams.
• Update and manage customer account information to ensure accuracy and completeness.
• Provide administrative assistance to the sales department to support their operations.
• Collaborate with logistics, finance, and technical teams to ensure smooth order fulfillment.
• Handle inbound and outbound calls to address customer concerns and provide solutions.
• Monitor customer feedback and contribute to service improvement initiatives.
• Ensure compliance with company policies while addressing client needs effectively.

This Customer Service Representative position is paying between $20.00 and $25.00 per hour depending on experience. If interested in this Customer Service Representative role, apply today!

Requirements :