Resource Administrative Assistant

Overview

Classification : Full Time, Non-Exempt

Location : Hybrid / Temecula Office

About the Position : NBS currently has an opening for a Resource Administrative Assistant in the Customer Care Team. This position is responsible for assisting the District Consulting Group by acting as a frontline customer service contact for property owners and title companies.

The District Consulting Group (DCG) team provides a variety of services including, annual administrative services, consulting, and formation. DCG administrators provide high-end special district financing administration services. To succeed and have a reputation as a quality consulting firm, our Customer Care Team is critical to that success. The Customer Care Team serves as the frontline for customer services contact for property owners, title companies, and other interested parties. Further, the Customer Care Team provides annual reporting and other special project support to the DCG throughout the year.

To Succeed

In this role, you'll love working with people, answering their questions about special assessments, taxes and other charges on their tax bills, as well as working with title companies that are ordering payoff quotes for properties being sold. You'll be curious about how municipalities use special assessment and taxes to fund infrastructure and services in our communities, and be able to explain to property owners how this works. You'll enjoy working closely with other NBS team members to research issues and provide timely answers to the inquiring party. Finally, you will do your work with a feeling that you own the company you're representing. Why? Because we're an employee-owned company.

Essential Duties and Responsibilities

The Resource Admin Assistant position is focused primarily on, but not limited to, the following duties :

• Answer questions and provide information about special assessments, taxes and other charges on a property tax bill.
• Work with title companies requesting documentation for real estate transactions.
• Provide callers with an overview of the process and district-specific information related to a public agency's use of special assessment and tax revenue to fund infrastructure and services in their communities.
• Work closely with other NBS team members to research issues and provide timely answers to the inquiring party.
• Reviewing tax rolls for delinquency management
• Learn and provide backup support for Office Coordinator to endure continuity of operations during absences or peak periods.

Position Requirements

The following skills are important for this position :

Education and / or Experience

Work Environment

NBS Benefits

We offer a full line of benefits including the following :

Employee Stock Ownership Program – NBS is 100% Employee Owned

About NBS

NBS is a financial consulting firm for government agencies (cities, school districts, water / fire department, etc.). In addition, NBS licenses its proprietary software, called D-FAST, to local government agencies nationwide. The corporate office is in Temecula with a secondary office located in San Francisco. We are a 100% employee-owned company with roughly 45 employees. We have been in business since 1996 and have been growing consistently and responsibly ever since. We pride ourselves in our great work environment, growth opportunities, personal and professional development, and excellent benefits.

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