Parts Sales Representative
At Post Equipment Company, we are a fun, family-oriented business established in 2008. We value our employees like family and are dedicated to supporting them while delivering exceptional service to our customers. Guided by our core values WE WORK HARD, WE THINK, WE CARE, WE ALL PUSH A BROOM, and WE DO THE RIGHT THING, we foster an environment where teamwork, safety, and doing whats right come first.
The Parts Sales Representative is responsible for providing exceptional customer service and support to clients purchasing cattle feeder equipment parts. This role involves selling parts over the phone, over the counter, and at trade shows. It also includes assisting customers in person, processing orders, and ensuring accurate and timely delivery of parts. The ideal candidate will build and maintain relationships with customers, ensure accurate order processing, and support the parts department in achieving its goals.
Responsibilities
Customer Service :
- Greet and assist customers in a friendly and professional manner in person and over the phone.
- Identify customer needs and recommend appropriate parts and solutions.
- Provide detailed product information and answer customer inquiries.
Account Management :
Manage and grow customer accounts with regular, planned outreach and timely follow-ups to secure repeat orders.Strengthen relationships with current customers and identify opportunities to help them expand their business.Build and manage a prospect pipeline : research potential outlets / partners, generate and qualify leads, and prospects into active accounts.Maintain accurate inventory by placing orders, restocking shelves, and keeping products organized.Coordinate with the warehouse to ensure accurate, on-time deliveries and clear communication on order status.Process returns and exchanges per company policy; support shipping and receiving as needed.Sales :
Accurately and efficiently process over-the-counter and phone sales transactions.Place orders by consulting price lists and product literature.Ensure quotes and orders are precise and adhere to the companys sales process.Address client concerns promptly and report issues and solutions to management.Assist customers with specific product orders by collaborating with other team members.Represent the company at events, trade association meetings, and trade shows.Qualifications
Required :
Strong customer service and communication skills.Ability to work in a fast-paced, non-stop environment while providing excellent customer service.Ability to adapt to frequent changes of priority and complete job tasks safely and effectively without supervision.Detail-oriented with a high level of accuracy.Basic computer skills and familiarity with QuickBooks (willing to train).Knowledge of operating a forklift, pallet jack, and other equipment as necessary.Physical Requirements :
Ability to stand for extended periods.Ability to lift and carry parts and equipment of 50 lbs or more.