General Characteristics Responsible for responding to inquiries and providing information to customers calling into a service hotline.
Records all customer contact information in a call log.
Evaluates situation, determines appropriate response and escalates to designated specialist/resource for resolution of customer’s problem or complaint.
Tracks issues escalated for resolution to ensure customer receives a timely response.
Must have knowledge of the enterprise’s business/products and demonstrate strong customer focused skills.
By applying, you will be considered for current and upcoming opportunities, and we will reach out if a role that matches your skills and qualifications becomes available.* Powered by JazzHR
Customer Service Hotline Representative • Tallahassee, FL, US
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