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Connective Business Solution
Customer Service Hotline RepresentativeConnective Business Solution • Tallahassee, FL, US
Customer Service Hotline Representative

Customer Service Hotline Representative

Connective Business Solution • Tallahassee, FL, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

General Characteristics Responsible for responding to inquiries and providing information to customers calling into a service hotline.

Records all customer contact information in a call log.

Evaluates situation, determines appropriate response and escalates to designated specialist/resource for resolution of customer’s problem or complaint.

Tracks issues escalated for resolution to ensure customer receives a timely response.

Must have knowledge of the enterprise’s business/products and demonstrate strong customer focused skills.

Education :

  • Associate’s or Bachelor’s Degree or technical institute degree/certificate in Computer Science, Information Systems, Business Administration, or other related field.
  • Or equivalent work experience.

Experience :

  • 0 to 2 years of related work experience.

Complexity :

  • Learner/entry level role.
  • Provides customer hotline services of low to medium complexity.
  • Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers.
  • Generally follows documented procedures and checklists. *Please note that this application is part of our candidate pool for future staffing needs under our contract with the State of Florida.
  • Positions may not be available immediately, and job locations, assignments, and start dates may vary depending on agency requirements.
  • By applying, you will be considered for current and upcoming opportunities, and we will reach out if a role that matches your skills and qualifications becomes available.* Powered by JazzHR

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Customer Service Hotline Representative • Tallahassee, FL, US

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