Choice Hotels International, Inc is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.
The role of the Reservations Coordinator is to have the knowledge of the hotel and the technical skill when responding to guest telephone calls and inquiries regarding reservations. This role requires an effective and engaging hotel professional where communication is the key when speaking to fellow colleagues and guests.
Consistently offer professional, friendly and engaging service
Proudly promote the hotel facilities, looking for opportunities to enhance and add a personalized experience
Booking and processing reservation on the property channels
Processing all external and internal calls by redirecting calls or directly assisting the caller
Maintaining accurate records of guest calls to maintain data integrity
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Liaise with Sales and other departments as required
Take initiative to add a personalized experience for every guest
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Requirement/Skills
Minimum one year of front desk experience at an upscale hotel
High school diploma and bachelor's degree preferred
Strong computer systems skills including reservations and reporting systems
Service focused personality is essential; experience is an asset
Prior experience working with Opera or a related system
Fluency in English; additional languages are a plus
Excellent communication skills, ability to influence situations
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Strong Microsoft Office suite and reporting system skills
Ability to work a flexible schedule
Physical Demands
Ability to stand for extended periods of time
Ability to occasionally lift, carry, push or pull up to 50 pounds with assistance
Good manual dexterity for the use of common office equipment
Valid driver's license
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
Reservations Coordinator • Minneapolis, MN, US
Description :As a Remote Guest Relations Coordinator , youll manage client experiences and ensure every traveler receives attentive, personalized care.Responsibilities :Manage guest communication a... Mostrar más
A travel support company is seeking a Virtual Travel Support professional to assist clients with their travel needs in a fully remote environment.The role includes providing guidance, managing trav... Mostrar más
A travel services company is seeking a Remote Travel Logistics Coordinator to assist clients with travel planning.Responsibilities include coordinating travel arrangements, providing excellent cust... Mostrar más
Now hiring Front Desk Hospitality Coordinator.Shift: 8:30 AM - 5:00 PM | Monday - Friday.Receptionist? Nah-Director of First Impressions.We're hiring someone who can juggle calls, welcome guests, a... Mostrar más
Radiology Ambulatory Reception Coordinator.The Radiology Ambulatory Reception Coordinator provides exceptional customer service to patients and visitors as the first point of contact in the Radiolo... Mostrar más
Rudolph Community & Care is a private person-centered organization providing adult foster care to vulnerable adults.We are a growing company, with plans to expand our services in the south metro in... Mostrar más
Full time and Part time available .Pinnacle Services is seeking dedicated, caring individuals to join our team as.Direct Support Professionals at our Champlin location.Our Direct Support Profession... Mostrar más
PARTY COORDINATOR JOB SUMMARY The Party Coordinator responsible for selling fun! Our ideal team member will serve as the 'First Point of Contact' of Urban Air and work with our guests to design t... Mostrar más
The Event Coordinator supports the sales department in executing the important behind-the-scenes administrative functions that keep the store functioning efficiently.Without this critical role, our... Mostrar más
A leading travel agency in the United States is seeking a Customer Representative to provide exceptional service to clients during their travel journey.This remote role involves assisting with book... Mostrar más
Twin Cities Aviation (TCA) is an FAA Part 145 Repair Station and Cirrus Certified Service Center dedicated to excellence and quality service.Our team is small and tight-knit, with a culture built o... Mostrar más
Now Hiring: Vacation Experience Coordinator (Remote) ✈️.If you’re the go-to person for planning trips, finding the best deals, and creating unforgettable experiences… keep reading ?.We’re growing o... Mostrar más
A leading travel agency seeks a Remote Travel Representative Specialist to guide clients in planning and managing their travel experiences.Responsibilities include responding to inquiries, assistin... Mostrar más
Based in Minneapolis, Minnesota, you will serve as the primary guide for travelers seeking thoughtfully planned, memorable journeys.In this role you will assist clients in defining travel goals, de... Mostrar más
About the RoleWe are seeking detail-oriented individuals who enjoy helping others and organizing smooth enjoyable experiences.This remote role involves assisting clients with arranging reservations... Mostrar más
Love Travel? Passionate about customer service? Detail-obsessed? If you are a driven person who believes travel changes lives, wed love to hear from you! Fly My Group is a leading provider of group... Mostrar más
Reservation Specialist - Stone Mountain Pet Lodge Location:Brooklyn Park, MN (Training at Blaine location) Hours:30-40 hours/week Includes weekends and some evenings Use your customer service and i... Mostrar más
Oceanography (OCEANO) Officers, also called METOC, are the Navy's geophysical experts who understand and apply all facets of meteorology, oceanography, hydrography, bathymetry, geophysics, and prec... Mostrar más
Return to Job Search Reservation Manager U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-pace... Mostrar más
Real Estate Equities is hiring a Leasing Agent! .Take ownership of leasing apartments to continually maintain a competitive occupancy for the community in the marketplace.Medical, dental, and visio... Mostrar más
