Part-time Call center Jobs in Laredo, TX

Job Description

Job Description

Description :

This position provides on-site support for the Laredo Job Corps Center (Laredo, TX) operated by Strategix

Position Summary

On an as-needed basis, provide overall guidance and direction to assigned students to help them acclimate to group living standards, develop positive, independent living and social skills, and adhere to Job Corps behavioral standards to successfully complete the program.

Essential Functions

1. Follow strict accountability documentation requirements to account for students’ whereabouts during non-training hours through morning attendance checks (MAC), rollcall, nightly bed checks, and unauthorized absence (UA) checks in compliance with Job Corps Policy and Requirements Handbook guidelines.

2. Record timely morning attendance checks in the Center Information System (CIS) as required by management.

3. Monitor dormitories and student interactions at all times to ensure a safe living environment and intervene as needed to deescalate student conflicts.

4. Maintains individual student files to include basic identifying information, emergency contacts, and written parental consent for minors for weekend passes to approved destinations. Ensures files are secured, but accessible to authorized dormitory staff. 5. Follow all non-health standing orders in collaboration with medical staff and adhere to center protocols in managing emergency situations.

6. Participate in regular evaluations of student progress and case management meetings to provide input on social development, behavioral progress, and interventions as needed.

7. Enter regular social development progress notes in the Job Corps Case Notes system using the RAP (Reason, Action, Plan) format. Ensure that confidential student information is not entered in Case Notes.

8. Provide instruction and guidance to students in developing self-management skills including personal responsibility, maintaining clean living areas, good personal hygiene, and positive peer relations.

9. Supervise and participate in daily dorm cleanup, monitor supplies, and submit requisitions and repair requests to management as needed.

10. Conduct daily student dorm room and common area checks and counsel students as needed to promote orderly and clean-living conditions.

11. Promote positive student behavior through monthly individual and group competitions and administer incentives in alignment with the departmental budget and the center’s Behavior Management and Incentive Plans.

12. Support the academic and CTT departments to promote good class attendance to students.

13. Enforce accountability for dorm attendance requirements including signing MAC rosters, requesting weekend passes, and adhering to curfews.

14. Performs other duties as assigned.

Requirements :

Qualifications and Experience Minimum

High school diploma or equivalent and one year’s experience working with youth. High level of conflict resolution and verbal communication skills. Information technology proficiency including MS Office. Unless waived by management, a valid driver's license in the state of employment with an acceptable driving record is required. The incumbent may be required to obtain a commercial driver’s license (CDL).

Preferred

Associate’s in human services or related field and two years’ experience working with youth.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. This job description is not intended to be all-inclusive. Employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate with or without notice. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the company reserves the right to change work schedules as required, including overtime.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, operate a computer, hand-held learning device and other office equipment, reach with hands and arms, and must occasionally lift and / or move up to 25 pounds such as unloading trucks, lifting luggage, and supplies. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to outdoor weather conditions ranging from cool in Winter to extreme heat in the Summer and Fall months, and occasional poor air quality. The noise level can vary from moderate to loud.

We are committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.