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Call center manager Jobs in Minneapolis mn

Last updated: 11 hours ago
  • Promoted
National Call Center Manager

National Call Center Manager

PCs for PeopleSaint Paul, MN, US
Full-time
Show moreLast updated: 7 days ago
  • Promoted
Call Center Medical Assistant

Call Center Medical Assistant

Minnesota Women's CareSaint Paul, MN, US
Show moreLast updated: 30+ days ago
Call Center Lead

Call Center Lead

Exela TechnologiesMinneapolis, MN
$18.00 hourly
Show moreLast updated: 30+ days ago

Show moreLast updated: 30+ days ago
  • Promoted
  • New!
REGISTERED NURSE | EMPLOYEE HEALTH SERVICES CALL CENTER

REGISTERED NURSE | EMPLOYEE HEALTH SERVICES CALL CENTER

CentraCare HealthMN, United States
Full-time
Show moreLast updated: 11 hours ago
  • Promoted
Call Center Associate (Remote)

Call Center Associate (Remote)

D Aceto Services LLCMinneapolis, Minnesota
Quick Apply
Show moreLast updated: 30+ days ago
  • Promoted
Supervisor - CDC Call Center (temporary)

Supervisor - CDC Call Center (temporary)

MAXIMUSMinneapolis, MN, United States
$50,000.00 yearly
Show moreLast updated: 4 days ago
Bilingual Call Center Representative

Bilingual Call Center Representative

Beacon HillMinneapolis, Minnesota
$17.00 hourly
Full-time
Show moreLast updated: 30+ days ago
Call Center II - 2nd Shift

Call Center II - 2nd Shift

Boston ScientificArden Hills, MN, US
Show moreLast updated: 30+ days ago
Call Center Specialist

Call Center Specialist

Lunds & ByerlysSt Louis Park, MN, USA
$18.00–$22.00 hourly
Quick Apply
Show moreLast updated: 16 days ago
  • Promoted
Outbound Call Center Rep- $22-24 / hr

Outbound Call Center Rep- $22-24 / hr

Ultimate StaffingPlymouth, MN, United States
$21.00–$24.00 hourly
Show moreLast updated: 3 days ago
Supervisor - CDC Call Center (temporary)

Supervisor - CDC Call Center (temporary)

MaximusMinneapolis, MN, US
$50,000.00 yearly
Show moreLast updated: 6 days ago
Call Center Representative

Call Center Representative

EquinitiUS - Minnesota - Mendota Heights
$20.00 hourly
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
Call Center Representative

Call Center Representative

American Income Life AO - Alyssa ContrerasMinneapolis, MN, US
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
Call Center Representative

Call Center Representative

Premier Disability Services, LLCBrooklyn Park, MN, United States
Full-time
Show moreLast updated: 5 days ago
Hospital Prog Call Center Rep

Hospital Prog Call Center Rep

Children's MinnesotaEdina, Minnesota, United States,
$16.00 hourly
Show moreLast updated: 30+ days ago
Call Center Representative

Call Center Representative

Ultimate Staffing ServicesMinneapolis , MN
$18.00–$22.00 hourly
Show moreLast updated: 30+ days ago
Call Center Support Rep

Call Center Support Rep

CDK GlobalMinneapolis, MN, USA
$12.00–$14.00 hourly
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
Call Center Representative - Work From Home

Call Center Representative - Work From Home

Hall AssociatesMinneapolis, Minnesota
Quick Apply
Show moreLast updated: 30+ days ago
  • Promoted
Remote Call Center Representative

Remote Call Center Representative

LiveopsMinneapolis, Minnesota, United States
$45.00 hourly
Remote
Full-time
Show moreLast updated: 2 days ago
National Call Center Manager

National Call Center Manager

PCs for PeopleSaint Paul, MN, US
7 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

National Call Center Manager

About the Role

The National Call Center Manager position supports customer service activities across multiple sites by directing and overseeing team members and resolving customer questions or complaints. Duties include consistent delivery of quality support, maintaining the professional health of your team, and sharing customer insights with the company. The National Call Center Manager reports directly to the CEO. The ideal candidate is metrics-driven, but appreciates the personal touch of excellent service. They will thrive in a demanding, fast paced environment and have the opportunity to show workflow creativity to implement solutions.

Please note this role will be onsite .

Key Role Responsibilities

  • Provide day-to-day supervision of 12-15 team members on their daily work using performance metrics and company processes to ensure team members are performing in-line with company standards across multiple locations remotely
  • Coach team members in areas that include training and development, communication, enforcement of company policies and procedures, performance evaluation, and occasional written documentation of team member performance issues.
  • Document 1 : 1s and hold direct reports accountable for attendance and performance expectations
  • Maintain Contact Center CPH (Calls Per Hours) and EPH (Emails Per Hour) metrics for individual employees and overall group
  • Create and maintain call forecasting data to determine future hiring and scheduling needs
  • Maintain weekly schedule to ensure adequate intraday phone and email coverage
  • Monitor queue SLA performance & schedules, making intraday adjustments as needed
  • Handle escalated calls, complaints, questions, and queries as necessary
  • Answer Client questions over phone & email about a variety of topics including program eligibility and PCs for People services as needed
  • Interface and engage with direct reports to assist with answering questions, guidance, and supervision.
  • Design and present work improvement and direct report developmental opportunities that promote individual, team, department, and company growth
  • Improve the Client experience by understanding and focusing on what’s important, measuring results and driving the necessary actions to improve
  • Assist with individual and small group PCs for People projects
  • Know and enforce the policies and procedures of the CS team
  • Assist in other tasks as needed

Requirements :

Desired Skills / Qualifications

  • High School Diploma or equivalent
  • 2+ years of experience in a team leadership or relevant supervisory role including coaching and performance management
  • Excellent verbal communication skills both written and oral
  • Excellent interpersonal and customer service skills
  • Basic understanding of administrative and clerical procedures and systems
  • Interest in computers, internet, people, and technology
  • Passion for making a positive impact in the community
  • Possess the ability to have grace when working under pressure
  • Enjoys working with a wide variety of people in many different situations
  • Self-directed, self-motivated, strong analytical thinker, and requires minimal supervision
  • Benefits

    We are a growing non-profit and expect this position to drive continued growth. We have a casual, fun, team-oriented environment. We offer full health benefits (medical, dental, vision), 401k matching, disability insurance, life insurance, and flexible PTO.

    Equal Employer Opportunity.