Call center representative Jobs in Stockton, CA

Center Manager

Stockton - Stockton, CA 95207-5239

Overview

Salary Range $72,384.00 - $85,000.00 Salary/year Level Management Position Type Full Time Job Shift Day Category Management

Description

Who We Are

PACE by IIH is empowering senior participants to age at home with dignity through personalized, comprehensive care plans that deliver high-quality health and human services along with strong community support. Through an interdisciplinary and participant-centered model of care, PACE by IIH is committed to improving quality of life, promoting independence, and providing compassionate support tailored to the unique needs of each participant. Our team works collaboratively to deliver innovative, community-based healthcare solutions that allow seniors to remain safely and comfortably in their homes while receiving the care and services they need to thrive.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Job Summary Under the direction of the Program Director, the Center Manager is responsible for the management and operation of Innovative Integrated Health's center; supervision of assigned Interdisciplinary Team (IDT) staff; and the provision of services to participants of IIH.

Essential Job Functions

• Participate as a member of the IDT, facilitate IDT meetings, and provide leadership for effective care planning and problem solving for quality participant service.
• Involved in the development and implementation of Quality Improvement (QI) activities.
• Responsible for the effective operation of the center as the focal point of IIH's model, including the routine requirements to meet participant needs; involves rigorous communication and coordination with all IIH departments.
• Responsible for supervision of assigned IDT staff; and other center staff as assigned. Provide support and direction to IDT to ensure delivery of high-quality health care services consistent with the mission, vision, and core values of IIH
• Monitors for compliance with Grievances, Service Delivery Requests, Care Plans, Assessments, Clinical Appropriateness, and maintaining complete Medical Records; implementing immediate corrective action as necessary.
• Responsible for involuntary disenrollment for non-compliance from the IDT to be reviewed by the QI department
• Assist in the development of organizational staffing patterns and position descriptions for center staff; assists in the selection, orientation and training of employees.
• Oversee the provision and integration of services to all participants.
• Assist with development, oversight, implementation, and adherence to policies, procedures, and standards for all services in consultation with other management staff.
• Assist in the development and administration of IIH budget, in cooperation with the Program Director.
• Monitor and analyze IIH performance trends in utilization, financial, and participant outcome areas.
• Responsible for target enrollment and quality improvement plan goals.
• Participate in and contribute to IIH management team.
• Responsible for adherence to all regulations, both federal and state, which govern the operations of a PACE organization and a licensed adult day care center.
• Communicate with participants, families, contracted providers, and the public in regard to issues related to the routine operation of the center.
• Work in conjunction with maintenance personnel in regard to the physical maintenance of the center and general building issues to ensure a clean and safe environment for participants, staff, and visitors.
• Maintain confidentiality regarding participant, staff, contractor, and organizational information.
• Attend and participate in staff meetings, in-services, projects, and committees as assigned.
• Adhere to and support the center's policies, practices, and procedures.
• Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
• Be flexible in schedule of hours worked.
• May require use of personal vehicle.

Qualifications

Knowledge, Skills, and Abilities

• Analytical, with highly developed skills in leadership and decision-making.
• Thorough knowledge of current concepts and practices of health and social services to the elderly, particularly of home- and community-based services, interdisciplinary team facilitation model, and clinical leadership expertise.
• Knowledge of utilization review, quality assurance, and managed health care concepts.
• Knowledgeable as an advocate for risk-based long-term care programs, specifically the PACE model.
• Basic familiarity with management information systems, including fiscal management issues.
• Excellent planning and supervision abilities.
• Ability to work effectively and harmoniously with staff, elderly, public and private agencies, governmental officials, providers of services, and peers.
• Energetic, well organized, dependable, flexible, and resourceful.
• Effective oral and written communication skills.
• Working knowledge of desktop application software (Microsoft Office).

Working Conditions and Physical Demands The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to access all areas of the center throughout the workday.
• Ability to lift up to 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; required to obtain assistance of another qualified employee when attempting to lift or transfer objects over 25 pounds.
• Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm movements, occasional bending, reaching forward and overhead; squatting and kneeling.
• Ability to communicate verbally with an excellent comprehension of the English language.
• Work is generally performed in an indoor, well-lighted, well-ventilated, heated, and air-conditioned environment.

Experience

• Minimum of five (5) years of experience in a supervisory or administrative capacity in a health care delivery setting, preferably in a managed care environment.
• Minimum of one (1) year of documented experience working with a frail or elderly population.

Education and Certification

• A minimum of an Associates Degree required.
• Bachelor's degree in health care administration, nursing, public health, or related human services field preferred.
• Is medically cleared for communicable diseases and has all immunizations up-to-date before engaging in direct participant contact.

Core Values

• CARE is central to what we do, prioritizing the well-being, dignity, and independence of our senior participants.
• COMPASSION in every interaction, ensuring kindness, empathy, and understanding guide our care.
• CULTURE that reflects the diverse backgrounds of those we serve and fosters a workplace where every team member feels supported, valued, and empowered to grow.
• COMMUNITY that fosters connection, belonging, and support for participants and their families.
• COMMITMENT to quality improvement, innovation, and delivering healthier outcomes.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.