Contact center manager Jobs in Kent, WA

Location : SCP Distributors, 902 4th Street S.W., Suite F, Auburn, Washington - 98001

Pay : $78,000 & up DOE plus annual bonus opportunities, company vehicle, benefits, advancement opportunities and so much more!

Looking to work for the best in the industry?

Look no further than POOLCORP, the world's leading distributor of outdoor living products. With over 445 Sales Centers in 13 countries and a team with more than 6,000 dedicated employees, we are committed to meeting the needs of our customers with pride and professionalism. Our network includes SCP Distributors, SCP Distributors International, Superior Pool Products, National Pool Tile, Pinch A Penny, and Horizon Distributors.

Why join POOLCORP?

We offer a wealth of opportunities for career growth and advancement, with comprehensive training programs to support your success. As a company, we value integrity, trust, diversity, and innovation, and we strive to foster a family-oriented, hometown culture that is supported by our strong, stable, and growing business. Join us today and experience the best of both worlds!

So, end your job search here – at POOLCORP –

You want Benefits? You’ve got it! Our generous benefits package includes :

Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs

401 (k) with generous company match

13 days of paid time off (PTO) & 8 Paid Holidays

100% employer paid Life Insurance and Long-Term Disability Insurance

Paid Parental Leave

Fully Funded Tuition Education Programs

Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance

Employee Stock Purchase Plan

Employee Discounts and much more!

What to Expect?

The Sales Center Manager exercises complete responsibility for developing and managing a business operation that increases sales, profitability, market share, and customer and employee satisfaction by directing, coordinating and monitoring all sales, branch operation and personnel developments activities.

On a daily basis our Sales Center Manager :

Assesses local market conditions, identifies current and prospective sales opportunities and develops forecasts, financial objectives and business plans for the sales center.

Full financial management including budget, P&L, and sales center expenses.

Sales management of both inside and outside sales efforts, multi-channel marketing, price matrixing, support of sales promotions and coordination with preferred vendors.

Hires, trains, directs, and manages all sales center personnel involved with sales, customer service, accounts receivable, and warehouse operations. Depending on the size of the sales center, may perform rather than manage others in these activities.

Accounts Receivable management including credit management, collections, and cash management.

Oversight of Operations including supporting corporate operations procedures, working with Operations managers and buyers to determine stock items and inventory targets, manages non-performing inventory, ensures compliance with all safety and governmental regulations, provides proper facilities management.

Entrepreneurial leadership to grow the business through new product development, customer and market development, complementary product marketing and strategic planning.

Other non-essential job duties may be assigned.

What You Will Need :

5-7 years of experience in industrial distribution, warehousing or equivalent.

Strong sales aptitude and the ability to manage a team of sales representative.

A knowledge of industrial product lines such as gunnite, concrete, pool and spa equipment, chemicals, construction materials, plumbing supplies, electrical supplies, HVAC supplies, auto parts, or similar industrial tangible goods.

A minimum of 2 years of management experience with full profit and loss responsibility for a $5-10 Million operation.

Experience hiring, training and managing a staff of 10 or more employees.

Strong computer skills including proficiency in MS Office software.

Familiarity with inventory control software and customer management sales systems.

To be 18 years of age or older to apply.

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! Currently, POOLCORP has over one hundred and twenty military personnel serving on our team. We understand the uniqueness of hiring military personnel and veterans and will support him / her in the time of duty or with the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. This position is considered “safety-sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.