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Contact tracer Jobs in Houston, TX

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Contact tracer • houston tx

Last updated: 1 day ago
Contact Center Representative

Contact Center Representative

Phil-Am Insurance AgencyHouston, TX, United States
Full-time
Inbound / Outbound Call Center Representative.Phil-Am Insurance LLC / Installation Support Division.Full-Time • On-SitePosition Overview. We're looking for a high-caliber Call Center Representative wh...Show moreLast updated: 4 days ago
  • Promoted
Contact Center Representative - Work From Home

Contact Center Representative - Work From Home

All Web LeadsHouston, TX, US
Remote
Part-time
Contact Center Representative - Work From Home.In the heart of AWL, we have our amazing Contact Center Team who helps connect consumers looking for insurance products with licensed insurance agents...Show moreLast updated: 30+ days ago
  • Promoted
Part-Time Specialist IV, Contact Center

Part-Time Specialist IV, Contact Center

Lone Star CollegeHouston, TX, United States
Part-time
This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional co...Show moreLast updated: 30+ days ago
  • Promoted
Contact Center Financial Professional

Contact Center Financial Professional

Corebridge FinancialHouston, TX, US
Full-time
Corebridge Financial Retirement Specialist In Training.Corebridge Financial makes it possible for more people to take action in their financial lives. With more than $345 billion in assets under man...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Manager - Contact Center (Veterinary-Focused)

Customer Service Manager - Contact Center (Veterinary-Focused)

One80 IntermediariesHouston, TX, US
Full-time
Customer Service Manager Contact Center.The Customer Service Manager Contact Center leads our customer service center team and oversees all aspects of customer support operations, with a strong f...Show moreLast updated: 30+ days ago
Contact Center Representative

Contact Center Representative

VirtualVocationsHouston, Texas, United States
Full-time
A company is looking for a Contact Center Representative.Key Responsibilities Schedule patients for medical appointments and handle inbound / outbound calls Maintain compliance with patient record...Show moreLast updated: 30+ days ago
Contact Center Representative

Contact Center Representative

MedixBellaire, TX, United States
Full-time
You are applying for a position through Medix, a staffing agency.The actual posting represents a position at one of our clients. Our client is seeking a Contact Center Representative who will be res...Show moreLast updated: 21 days ago
  • Promoted
Management Specialist 7-Overhead Contact Systems (OCS)

Management Specialist 7-Overhead Contact Systems (OCS)

Houston StaffingHouston, TX, US
Full-time
Management Specialist 7-Overhead Contact Systems (OCS).As a member of this team, you will contribute to CDM Smith's success by : . Developing project scope of work and fee proposals.Managing task or p...Show moreLast updated: 30+ days ago
Skip Tracer - Remote

Skip Tracer - Remote

PrideStaffHouston, TEXAS, US
Remote
Temporary
This role requires a highly results-driven individual with a strong determination to meet objectives.The selected candidate will be responsible for locating multiple subjects each week using nation...Show moreLast updated: 20 days ago
  • Promoted
Contact Center Representative

Contact Center Representative

Phil-Am Insurance LLCHouston, TX, US
Full-time
Inbound / Outbound Call Center Representative.Phil-Am Insurance LLC / Installation Support Division.We’re looking for a high-caliber Call Center Representative who can operate as the friendly, ...Show moreLast updated: 5 days ago
  • Promoted
Leader, Contact Center Operations

Leader, Contact Center Operations

Group 1001Houston, TX, US
Full-time
Leader Of Contact Center Operations.Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combin...Show moreLast updated: 30+ days ago
Consultant - Contact Center Transformation

Consultant - Contact Center Transformation

McKinsey & CompanyHouston
Full-time
Driving lasting impact and building long-term capabilities with our clients is not easy work.You are the kind of person who thrives in a high performance / high reward culture - doing hard things, pi...Show moreLast updated: 6 days ago
  • Promoted
Part-Time Specialist IV, Contact Center

Part-Time Specialist IV, Contact Center

InsideHigherEdHouston, Texas, United States
Part-time
Part-Time Specialist IV, Contact Center.This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position.A commitment to positive ...Show moreLast updated: 4 days ago
AI Contact Center & CCaaS Implementation - Sr Associate

AI Contact Center & CCaaS Implementation - Sr Associate

PwCHouston, TX, United States
Full-time
At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their op...Show moreLast updated: 30+ days ago
Contact Center Specialist

Contact Center Specialist

InsperityKingwood, TX, United States
Full-time
HR solutions available in the marketplace with an optimal blend of premium HR service and technology.With more than 90 locations throughout the U. Insperity is currently making a difference for thou...Show moreLast updated: 4 days ago
Contact Center Manager

Contact Center Manager

SERCO OF TEXAS - GULF COASTHouston, TX, United States
Full-time
Leads and manages the day-to-day operations of the contact center, ensuring exceptional customer service, appropriate triage routing, and alignment with Workforce Solutions performance standards.Su...Show moreLast updated: 13 days ago
Contact Center Representative

Contact Center Representative

TivlyHouston, TX, United States
Full-time +1
Tivly is one of the fastest-growing, profitable Insurtech companies that connect businesses with insurance solutions.Combining a best-in-class call center with a proprietary content and customer ma...Show moreLast updated: 30+ days ago
  • Promoted
CSX - Senior Associate, Contact Center Transformation

CSX - Senior Associate, Contact Center Transformation

Texas StaffingHouston, TX, US
Full-time
Customer Experience Senior Associate.At PwC, our people in customer consulting specialize in providing consulting services focused on customer-related strategies and initiatives.These individuals a...Show moreLast updated: 1 day ago
  • Promoted
Contact Center Fraud Representative (Onsite - Kingwood, TX)

Contact Center Fraud Representative (Onsite - Kingwood, TX)

Regions FinancialKingwood, TX, US
Full-time
Contact Center Fraud Representative.At Regions, the Contact Center Fraud Representative responds to customer's inquiries or complaints regarding fraud. Answers calls from customers that are fraud re...Show moreLast updated: 9 days ago
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Contact Center Representative

Contact Center Representative

Phil-Am Insurance AgencyHouston, TX, United States
4 days ago
Job type
  • Full-time
Job description

Inbound / Outbound Call Center Representative

Phil-Am Insurance LLC / Installation Support Division

Full-Time

  • On-SitePosition Overview

We're looking for a high-caliber Call Center Representative who can operate as the friendly, competent concierge on the front lines of our customer experience. This role is responsible for managing inbound and outbound calls to confirm customer orders, verify installation dates, collect or update missing information, and seamlessly transfer customers to scheduling support when adjustments are required.

In short : You are the communication hub that keeps our operational train on the tracks - with grace, accuracy, and a healthy sense of humor under pressure.Key Responsibilities

  • Initiate outbound calls to customers to confirm service orders, installation appointments, and any pre-installation requirements.
  • Handle inbound customer calls with empathy, professionalism, and a "we've-got-your-back" attitude.
  • Verify and accurately update customer information within our CRM and scheduling systems.
  • Identify when an installation date requires adjustment and execute warm transfers to the scheduling team.
  • Document call outcomes, next steps, and customer notes with impeccable attention to detail.
  • Serve as a liaison between customers and operations, ensuring expectations are set and met.
  • Maintain service-level agreements (SLAs) for call volume, accuracy, and customer satisfaction.
  • Participate in ongoing training to remain aligned with process updates, product knowledge, and quality standards.
  • Collaborate cross-functionally with operations, scheduling, and customer care to ensure friction-free service delivery.
  • Escalate unusual customer issues to leadership when needed - before they turn into operational fires.
  • Qualifications

  • Prior experience in a call center, customer service, confirmation, or dispatch environment preferred.
  • Strong communication skills - clear, concise, personable, and effective.
  • Ability to navigate CRM systems and scheduling platforms with confidence.
  • High attention to detail, especially when updating or verifying customer data.
  • Comfortable managing both inbound and outbound calls in a fast-paced environment.
  • Problem-solving mindset with the ability to pivot and adapt as schedules evolve.
  • Bilingual English / Spanish.
  • A calm demeanor - even when customers are... less calm.
  • Success Metrics

  • Confirmation rate accuracy
  • Data integrity / completeness
  • Transfer efficiency
  • Customer satisfaction feedback
  • Call handling speed & quality
  • Alignment to process and compliance standards
  • What We Offer

  • Competitive hourly compensation
  • Performance incentives
  • Growth opportunities within a rapidly expanding service organization
  • Supportive leadership that values transparency, teamwork, and work-life harmony