Customer support representative Jobs in Ann Arbor, MI

Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? MMI Engineered Solutions is looking for a Customer Service Representative to join our dynamic team!

At MMI Engineered Solutions, we specialize in world-class engineering solutions for advanced composites and engineered resins across multiple industries. We tackle complex design and manufacturing challenges with innovative thinking and cutting-edge technology.

We offer competitive wages and a comprehensive benefits package , including :

Medical, dental, and vision coverage

Paid time off (PTO) and paid holidays

401(k) plan with company matching

About the Role :

As a Customer Service Representative , you will be the key point of contact for our customers, ensuring seamless communication and exceptional support. Your role will include :

Managing incoming customer requests via phone, fax, and email

Processing purchase orders and coordinating deliveries per customer schedules (within 24 hours of receipt)

Providing timely and proactive updates to customers (within 24 hours of inquiry)

Handling emergency shipments as needed

What We're Looking For :

• Experience in customer service, preferably in manufacturing
• Strong communication skills - both written and verbal
• Exceptional time management and the ability to multitask efficiently
• A proactive, solutions-driven mindset with a strong work ethic
• High school diploma or equivalent required

Why Join Us?

At MMI Engineered Solutions, we foster a collaborative and innovative work environment where your contributions truly make an impact. If you're ready to grow your career with a company that values excellence and customer satisfaction, we'd love to hear from you!

Apply today and become part of our success story!

MMI Engineered Solutions Inc. is an equal opportunity employer.

All MMI Engineered Solutions employees complete a pre-employment background check and drug screen. MMI Engineered Solutions is an alcohol and drug free workplace.