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Customer support specialist Jobs in Riverside ca

Last updated: 22 hours ago
  • Promoted
Desktop Support Specialist

Desktop Support Specialist

Themesoft Inc.CA, United States
Full-time
Show moreLast updated: 19 days ago
  • Promoted
Client Support Specialist - Fully Remote

Client Support Specialist - Fully Remote

2Bros ServicesCalifornia, California, USA
Remote
Show moreLast updated: 30+ days ago
Administrative Support Specialist

Administrative Support Specialist

California Baptist UniversityRiverside, CA, US
Show moreLast updated: 30+ days ago
  • Promoted
Desktop Support Specialist

Desktop Support Specialist

Aditi ConsultingCA, United States
Full-time
Show moreLast updated: 6 days ago
  • Promoted
Customer Service Specialist

Customer Service Specialist

True NutritionCA, United States
Full-time
Show moreLast updated: 19 days ago
Systems Support Specialist

Systems Support Specialist

GDITNorco, CA, USA
Full-time
Show moreLast updated: 30+ days ago
Bilingual WAH Customer Support Specialist

Bilingual WAH Customer Support Specialist

EveriseCalifornia
Remote
Full-time
Show moreLast updated: 7 days ago
  • New!
Customer Support

Customer Support

Talent Sphere Staffing, California, ,
$50.00 hourly
Full-time
Show moreLast updated: 22 hours ago
  • Promoted
Customer Support Specialist

Customer Support Specialist

VirtualVocationsRiverside, California, United States
Full-time
Show moreLast updated: 2 days ago
Customer Support Specialist - Alberta

Customer Support Specialist - Alberta

EcobeeRemote, CA
Remote
Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Specialist

Customer Service Specialist

Hearth DisplayCA, United States
$20.00–$25.00 hourly
Part-time
Show moreLast updated: 15 days ago
Customer Specialist

Customer Specialist

CarMaxNorco,CA
$16.90–$35.30 hourly
Full-time
Show moreLast updated: 30+ days ago
Operations Support Specialist

Operations Support Specialist

Oneida Technical SolutionsNorco, CA, USA
$58,000.00 yearly
Full-time
Quick Apply
Show moreLast updated: 30+ days ago
Network Support Specialist

Network Support Specialist

The AES CorporationUS, California
Full-time
Show moreLast updated: 30+ days ago
Customer Support Specialist (Maternity Leave Coverage)

Customer Support Specialist (Maternity Leave Coverage)

Tribute TechnologyCA
Full-time
Show moreLast updated: 2 days ago
Customer Support Engineer

Customer Support Engineer

Merit ServicesCA
Show moreLast updated: 30+ days ago
Customer Support Engineer

Customer Support Engineer

Oxford InstrumentsCA, US
$100,000.00–$115,000.00 yearly
Show moreLast updated: 30+ days ago
Customer Support Supervisor

Customer Support Supervisor

TaskRabbitCalifornia, US
$69,000.00–$88,000.00 yearly
Remote
Show moreLast updated: 21 days ago
IS Support Specialist

IS Support Specialist

Loma Linda Unv Shared ServicesLoma Linda, California
Show moreLast updated: 30+ days ago
Peer Support Specialist

Peer Support Specialist

Stars Behavioral Health GroupTAY One Stop, CA USA
$20.00 hourly
Full-time
Show moreLast updated: 30+ days ago
Desktop Support Specialist

Desktop Support Specialist

Themesoft Inc.CA, United States
19 days ago
Job type
  • Full-time
Job description

Role : Desktop Support Specialist

Location : Redland, CA

Responsibilities :

  • Customer Service
  • L2 / L3
  • Experienced IT (5-10 years)
  • Call Center / Phone Support
  • Hands On Hardware Support
  • 3+ years of experience installing software applications and performing hardware upgrades on desktop computers within a business environment as well as server infrastructure.
  • 3+ years of experience installing and supporting networked devices such as printers and scanners.
  • Possess any of the following certifications; A+, Microsoft MCP or MCSE, Comptia Network+ or a Cisco CCNA.
  • Candidate must be able to demonstrate a firm understanding of how to troubleshoot hardware, software and networking issues.
  • Candidate must have a firm understanding of basic networking principles.
  • Candidate must have very strong written and verbal communication skills.

Qualification :

  • Serve as the call center’s first point of contact for customers seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Provide effective communication to the customers. Direct unresolved issues to the next level of support. Log and record issues and resolutions. Follow-up and update customers with status and information.
  • Participate in On-Call rotation to Provide After-hours support.
  • Remotely Diagnose, Troubleshoot and Resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), and network configuration.
  • Prioritize and manage heavy workload in a dynamic and diverse environment. Work with minimal direction but remain focused on critical Service Level Agreement and priority items.
  • Coordinate new users access needs and security changes. This will include coordination with internal IT leadership to establish system access, and communicate back to user with relevant user ID and password information.
  • Adapt to new technologies, process new information and help customers through technological changes. Improves and implements procedures as needed and / or assigned.
  • Assure necessary security of all IT assets. This will include physical security of equipment, data, and software, as well as assuring appropriate backup of data and programs.
  • Complete and maintain an inventory process to track new and old equipment and software. Ensure that all assets are properly tracked and documented for management audit and legal purposes.
  • Consistently works to develop and maintain positive and professional relationships with all internal and external customers.
  • Supports the vision and values of Optum and abides by all policies and procedures.
  • Required Skills :

  • Advanced knowledge of Microsoft Office products, Windows Operating System, backup software applications, Cisco Hardware and Software, Microsoft SharePoint technologies and HP hardware platforms along with other related technical skills.
  • In-depth knowledge of PC hardware and peripherals
  • In-depth knowledge of the Windows Operating Systems, VPN's
  • Possess the ability to perform advanced technical installation, upgrade and troubleshooting on desktops, laptops or servers.
  • Strong understanding of IT Communications and other protocols relevent to trouble shooting client host connections
  • Experience in Active Directory, Exchange, Cisco Finesse and Citrix
  • Regards

    Praveen Kumar

    Talent Acquisition Group – Strategic Recruitment Manager

    praveen.r@thamesoft.com