Help desk analyst Jobs in Columbus, OH

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Job Title : Help Desk Tech

Department : Health System Shared Services | Desk Top Support

Job Description

Responsible for receiving, resolving, escalating, and monitoring customer issues / requests. The Help Desk Coordinator provides immediate assistance and problem resolution, whenever possible, for service inquiries concerning utilization and information regarding all OSUMC computer systems applications, telephony and paging systems, personal computers and peripherals. Critical tasks performed by this area also includes communicating, tracking and reporting computing environment outages. This position is a high volume technical call center role.

Minimum Qualifications

High school diploma and 1 year of call center / Help Desk experience. Must possess excellent phone-based communication skills; Working knowledge of and experience with desktop hardware and peripheral units or components and their connectivity in a wired or wireless environment, PC and computer terminology, computing technologies, PC operating systems and applications, is required; Working knowledge of and experience with Microsoft Operating Systems and Microsoft Office products is preferred; Prior experience in a direct customer service role via the telephone is preferred; Industry certifications are a plus.

Additional Information :

Our Comprehensive Employee Benefits Include :

Location : Ackerman Rd, 670 (2433)

Position Type : Regular

Scheduled Hours : 40

Shift : Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions .

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