Talent.com

Instructional technology specialist Jobs in Fayetteville, NC

Last updated: 5 hours ago
Contact Center Technology Specialist

Contact Center Technology Specialist

CVS HealthWork from home, NC, US
$67,900.00–$149,300.00 yearly
Remote
Full-time
Bring your heart to CVS Health.Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced...Show moreLast updated: 30+ days ago
Sr. Instructional Designer [100% Remote]

Sr. Instructional Designer [100% Remote]

Matlen SilverNorth Carolina
Remote
Duration : 12 Months (Possible Extension).Researching assigned product groups.Writing training plan, including key learning points, video scripts, and reinforcement questions for assigned product gr...Show moreLast updated: 18 days ago
Field Technician - automation Technology

Field Technician - automation Technology

JobotFayetteville, NC, United States
$30.00–$42.00 hourly
Full-time
Join one of the fastest growing automation / .This Jobot Job is hosted by : Adam Bennett.Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.Our client provides...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
ECS INSTRUCTIONAL ASSISTANT - SPECIAL EDUCATION

ECS INSTRUCTIONAL ASSISTANT - SPECIAL EDUCATION

Wake County Public School SystemNC, United States
Full-time
Provides support and assists in coordinating instructional programs relating to special education students and their Individual Education Plans (IEP). Monitors programs with students with disabiliti...Show moreLast updated: 5 hours ago
24 / 25 Instructional coach 370054

24 / 25 Instructional coach 370054

Cumberland County SchoolsFayetteville, NC, US.
A four-year degree from an accredited institution with NC certification in assigned area of teaching.See Application Requirements below- . To demonstrate leadership, to establish a respectful enviro...Show moreLast updated: 30+ days ago
  • Promoted
TECHNOLOGY SALES ASSOCIATE

TECHNOLOGY SALES ASSOCIATE

IOT Partners LLCNC, United States
$28.00 hourly
Full-time +1
A Mobile Associate (MA) works as part of a Retail Team of Experts to bring the Metro by T-Mobile brand to life.They live and breathe Metro by T-Mobile! They're brand ambassadors who create energy a...Show moreLast updated: 1 day ago
  • Promoted
Adjunct Faculty - College of Health, Science, and Technology

Adjunct Faculty - College of Health, Science, and Technology

InsideHigherEdFayetteville, North Carolina
Full-time
Adjunct Faculty - College of Health, Science, and Technology.Adjunct Faculty - College of Health, Science, and Technology. College of Health, Science and Technology.Commensurate with Education and E...Show moreLast updated: 30+ days ago
Senior Full Stack Developer - .Net Technology

Senior Full Stack Developer - .Net Technology

First Citizens BankNorth Carolina, United States
$125,478.00–$170,000.00 yearly
Overview This is a remote role that may only be hired in the following location(s) : CA, NC and NJ This Senior Developer position will manage all phases of data processing system projects, from requ...Show moreLast updated: 30+ days ago
Instructional Assistant

Instructional Assistant

Buncombe County SchoolsBuncombe County, NC, US
$18.06–$23.25 hourly
Instructional Assistant JobID : 13030.Position Type : Teacher Assistant / Instructional Assistant.Location : WD Williams Elementary School. Come and join our family at WD Williams!.Show moreLast updated: 30+ days ago
Analyst, Curriculum & Instructional Systems

Analyst, Curriculum & Instructional Systems

Guilford Technical Community CollegeNorth Carolina, United States
$71,068.91 yearly
Guilford Technical Community College (.North Carolina’s Community College System’s 58 institutions.On our six campuses and through our online offerings, we annually serve approximately 27,500 stude...Show moreLast updated: 30+ days ago
  • Promoted
DIRECTOR OF RESTAURANT TECHNOLOGY

DIRECTOR OF RESTAURANT TECHNOLOGY

FirebirdsNC, United States
Full-time
Oversee, manage, and prioritize project and operational activities.Oversee the deployment, maintenance, and optimization of NCR Aloha POS, Hot Schedules, Opentable, and Olo systems.Lead and mentor ...Show moreLast updated: 1 day ago
  • Promoted
MANUFACTURING SCIENTIST II (TECHNOLOGY TRANSFER)

MANUFACTURING SCIENTIST II (TECHNOLOGY TRANSFER)

Thermo Fisher ScientificNC, United States
Full-time
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.Complete ...Show moreLast updated: 1 day ago
Instructional Designer - Contact Center Learning & Design

Instructional Designer - Contact Center Learning & Design

Home DepotNORTH CAROLINA, US
$56,000.00–$80,000.00 yearly
Full-time
The Instructional Designer (ID) applies instructional design and adult learning principles and strategies to analyze, design, develop, implement, and evaluate instructional courses, assessments, jo...Show moreLast updated: 30+ days ago
Technology Resource Specialist I

Technology Resource Specialist I

Pitt County SchoolsPitt County, NC, US
Technology Resource Specialist I JobID : 6168.Position Type : Technology / Tech Resource Specialist.Technology Resource Specialist I provides technical support to users (via phone, chat support systems...Show moreLast updated: 30+ days ago
CBRN Instructional System Designer (ISD)

CBRN Instructional System Designer (ISD)

ConstellisStone Bay, NC
The CBRN Instructional System Designer (ISD) provides instructional services to meet the Coast Guard’s unique needs in support of collecting data, preparing documents, selecting delivery methods, i...Show moreLast updated: 30+ days ago
Technology Assistant

Technology Assistant

The State of OklahomaCleveland County
$40,000.00–$45,000.00 yearly
Full-time
Job Posting End Date (Continuous if Blank).Note : Applications will be accepted until 11 : 59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank).The...Show moreLast updated: 30+ days ago
Technology Program Manager

Technology Program Manager

US012 Marsh & McLennan Agency LLCLanier,Fayetteville
Full-time
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight.It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful w...Show moreLast updated: 30+ days ago
Executive Director of Instructional Technology

Executive Director of Instructional Technology

Johnston County Public SchoolsCurriculum, Instruction, and Accountability, NC, US
Executive Director of Instructional Technology.Curriculum, Instruction, and Accountability.The Executive Director of Instructional Technology will provide leadership and direction in the effective ...Show moreLast updated: 30+ days ago
POOL - Instructional Lab Technician (Computer Technology Dept) (Part-time)

POOL - Instructional Lab Technician (Computer Technology Dept) (Part-time)

Fayetteville Technical Community CollegeFayetteville, NC, US
Part-time
Candidate(s) recommended for hire are subject to a criminal background check.First Section Pool Title POOL - Instructional Lab Technician (Computer Technology Dept) (Part-time) Pool Number S14-18 A...Show moreLast updated: 30+ days ago
Technology Solutions Consultant - Information Governance

Technology Solutions Consultant - Information Governance

Iron MountainRemote, NC, US
$76,900.00–$102,500.00 yearly
Remote
Full-time
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us.Whether you’re loo...Show moreLast updated: 30+ days ago
Contact Center Technology Specialist

Contact Center Technology Specialist

CVS HealthWork from home, NC, US
30+ days ago
Salary
$67,900.00–$149,300.00 yearly
Job type
  • Full-time
  • Remote
Job description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

  • This position is a work at home position open to all candidates natiionally

Aetna, a CVS Health company, is looking for top operations talent! We have an exciting work from home opportunity available for highly motivated individual to support a core internal Telesales team as a sales operations specialist. The position will join a high performing, experienced team that manages multiple call center functions from technology, operations, and analytics to support growing Aetna's Medicare portfolio. The role will require strong understanding of telephony infrastructure, workforce optimization, call center best practices, and / or integrated platform designs ensure design enables optimal reporting solutions and enhancements.

Job Responsibilities :

  • With limited direction, translates business requirements to technical specifications. Creates technical designs for a new enhancements or refinement of integrated call center technology.
  • Performs assessments and supports overall workforce design for multiple user types and contact channels.
  • Performs ongoing system maintenance, research, problem resolution and on-call support, according to defined plans.
  • Documents required policy and procedures for existing systems.
  • Independently performs testing and design scenarios / projects to optimize performance of platforms and workforce.
  • May perform or assist with integration and system testing, according to detailed test plans to ensure high-quality systems. May assist business partners with User Acceptance Testing.
  • Independently supports processes related to the implementation and ongoing management of production systems, including integration of purchased solutions.
  • Independently supports the Code Asset Management process.
  • Works cross-functionally to deploy multi-faceted integrated design, to include database, sales operations, digital, and member engagement management teams.
  • Independently works on small and large moderately complex projects that require increased skill in multiple technical environments and disciplines, that have system wide impact and that may integrate across the organization.
  • Ensure complete compliance with all federal, state, and organization regulations for call center technologies including TCPA and DNC requirements.
  • Other duties as assigned
  • Accountabilities :

  • Is fully familiar with the prescribed methodology and is in strict compliance with all required artifacts.
  • Developing business requirements and creation of procedures in support of business operations.
  • Documentation of required procedures for integrated system designs, refinements, and standard packages.
  • Developing and becoming a subject matter expert with regards to the call center technology suite, and integrated endpoints.
  • Work across functions to optimize performance.
  • Required Qualifications

  • 3-5+ Years call center technology operations including demonstrated work with integrated CRM / telephony.
  • 3-5+ Years demonstrated proficiencies in some of the following HTML, Java, PHP, NICE inContact telephony platforms (or similar contact center platforms).
  • 3-5+ Years of demonstrated proficiency in call center optimizations through technology enhancements and / or workforce designs.
  • Preferred Qualifications

  • 3-5+ Years Expertise in one or more programming language (PHP preferred), development tools, and / or databases and the systems development life cycle, applicable to a development organization.
  • Excellent communication, interpersonal and presentation skills.
  • Highly motivated individual with experience working in high performance tele-sales organizations.
  • Experience work within a Medicare call center environment
  • Proficiency with standard corporate software applications, including MS Word, Excel, Outlook and PowerPoint, as well as some special proprietary applications.
  • Education

    4 year college degree

    Pay Range

    The typical pay range for this role is :

    67,900.00 - $149,300.00

    This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

    In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.