Talent.com

Instructional technology specialist Jobs in High Point, NC

Last updated: 1 day ago
Contact Center Technology Specialist

Contact Center Technology Specialist

CVS HealthWork from home, NC, US
$67,900.00–$149,300.00 yearly
Remote
Full-time
Bring your heart to CVS Health.Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced...Show moreLast updated: 30+ days ago
  • Promoted
Instructional Designer for Language and Cultural Training | Language and Cultural Education [ARMY03

Instructional Designer for Language and Cultural Training | Language and Cultural Education [ARMY03

ProSidian Consulting, LLCCumberland County, NC, US
Full-time
Job Description : \n\nCompany Description ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading...Show moreLast updated: 1 day ago
Manager of Event Technology

Manager of Event Technology

High Point UniversityHigh Point, NC
Full-time
High Point University Facility Operations is seeking a Manager of Event Technology.The High Point University Manager of Event Technology supports the audio-visual needs in the Nido and Mariana Qube...Show moreLast updated: 30+ days ago
Entry Level Instructional Systems Designer

Entry Level Instructional Systems Designer

Duke EnergyNorth Carolina, US
Full-time
More than a career - a chance to make a difference in people's lives.Build an exciting, rewarding career with us – help us make a difference for millions of people every day.Consider joining the Du...Show moreLast updated: 12 days ago
Adjunct Welding Technology Instructor

Adjunct Welding Technology Instructor

Lenoir Community CollegeThomasville, North Carolina
The Adjunct Welding Technology Instructor is responsible for providing quality and industry standard instruction in welding topics through the use of seated, online, and lab courses.The Instructor ...Show moreLast updated: 30+ days ago
  • Promoted
CREATIVE TECHNOLOGY SUPPORT ASSOCIATE - WORK FROM HOME

CREATIVE TECHNOLOGY SUPPORT ASSOCIATE - WORK FROM HOME

RunwayNC, United States
$85,000.00 yearly
Remote
Full-time
Customer Service / Remote] - Anywhere in U.Up to $85K per year / No support experience needed - As a Creative Technology Support Associate you'll : Directly respond to requests from new and experien...Show moreLast updated: 4 days ago
Media Technology Coordinator JobID : 5939

Media Technology Coordinator JobID : 5939

Iredell-Statesville SchoolsNorth Carolina, US
Full-time
We are looking for a Media Technology Coordinator.If interested please contact Lakeshore Middle School at 704-799-0187.Before January 31st contact Brian Foster at [email protected] January 31st ...Show moreLast updated: 3 days ago
  • Promoted
Collections Specialist

Collections Specialist

Confidential JobsHigh Point, NC, United States
Full-time
This role is responsible for supporting the Credit / Collections manager and following established credit policies.Key responsibilities include investigating past due customer balances, communicating...Show moreLast updated: 10 days ago
Instructional Assistant

Instructional Assistant

Buncombe County SchoolsBuncombe County, NC, US
$18.06–$23.25 hourly
Full-time
Instructional Assistant JobID : 13030.Position Type : Teacher Assistant / Instructional Assistant.Location : WD Williams Elementary School. Come and join our family at WD Williams!.Show moreLast updated: 30+ days ago
Analyst, Curriculum & Instructional Systems

Analyst, Curriculum & Instructional Systems

Guilford Technical Community CollegeNorth Carolina, United States
$71,068.91 yearly
Full-time
Guilford Technical Community College (.North Carolina’s Community College System’s 58 institutions.On our six campuses and through our online offerings, we annually serve approximately 27,500 stude...Show moreLast updated: 30+ days ago
Instructional Designer - Contact Center Learning & Design

Instructional Designer - Contact Center Learning & Design

Home DepotNORTH CAROLINA, US
$56,000.00–$80,000.00 yearly
Full-time
The Instructional Designer (ID) applies instructional design and adult learning principles and strategies to analyze, design, develop, implement, and evaluate instructional courses, assessments, jo...Show moreLast updated: 30+ days ago
Technology Resource Specialist I

Technology Resource Specialist I

Pitt County SchoolsPitt County, NC, US
Full-time
Technology Resource Specialist I JobID : 6168.Position Type : Technology / Tech Resource Specialist.Technology Resource Specialist I provides technical support to users (via phone, chat support systems...Show moreLast updated: 30+ days ago
CBRN Instructional System Designer (ISD)

CBRN Instructional System Designer (ISD)

ConstellisStone Bay, NC
Full-time
The CBRN Instructional System Designer (ISD) provides instructional services to meet the Coast Guard’s unique needs in support of collecting data, preparing documents, selecting delivery methods, i...Show moreLast updated: 30+ days ago
  • Promoted
Compliance Specialist

Compliance Specialist

FastenalHigh Point, NC, United States
$45,000.00–$62,000.00 yearly
Full-time
Compliance Specialist - CUI / ITAR & DFAR.Position location is flexible and may office from a branch in Winona, MN - High Point, NC - Greensboro, NC - Denton, TX or Arlington, TX.Full-time Shift(s)...Show moreLast updated: 2 days ago
Technology Assistant

Technology Assistant

The State of OklahomaCleveland County
$40,000.00–$45,000.00 yearly
Full-time +1
Job Posting End Date (Continuous if Blank).Note : Applications will be accepted until 11 : 59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank).The...Show moreLast updated: 30+ days ago
Senior Manager, HR Technology (Remote)

Senior Manager, HR Technology (Remote)

GXO Logistics, Inc.HighPoint, NC, US
Remote
Full-time
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disabil...Show moreLast updated: 30+ days ago
Senior Technology Quality Assurance Auditor

Senior Technology Quality Assurance Auditor

ParexelRemote, North Carolina, United States
Remote
Full-time
When our values align, there's no limit to what we can achieve.As a Senior Technology Quality Auditor (TQA) you will have the experience and knowledge to provide guidance and facilitate the effecti...Show moreLast updated: 30+ days ago
Executive Director of Instructional Technology

Executive Director of Instructional Technology

Johnston County Public SchoolsCurriculum, Instruction, and Accountability, NC, US
Full-time
Executive Director of Instructional Technology.Curriculum, Instruction, and Accountability.The Executive Director of Instructional Technology will provide leadership and direction in the effective ...Show moreLast updated: 30+ days ago
Technology Solutions Consultant - Information Governance

Technology Solutions Consultant - Information Governance

Iron MountainRemote, NC, US
$76,900.00–$102,500.00 yearly
Remote
Full-time
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us.Whether you’re loo...Show moreLast updated: 30+ days ago
Technology Teacher at Phoenix Academy

Technology Teacher at Phoenix Academy

National Heritage AcademiesHigh Point, NC, United States
Full-time
Phoenix Academy opened in 1998 and serves students in K-12.At Phoenix, you can connect passion with purpose.To learn more about Phoenix Academy. K-12 building allows opportunities to grow with child...Show moreLast updated: 30+ days ago
Contact Center Technology Specialist

Contact Center Technology Specialist

CVS HealthWork from home, NC, US
30+ days ago
Salary
$67,900.00–$149,300.00 yearly
Job type
  • Full-time
  • Remote
Job description

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

  • This position is a work at home position open to all candidates natiionally

Aetna, a CVS Health company, is looking for top operations talent! We have an exciting work from home opportunity available for highly motivated individual to support a core internal Telesales team as a sales operations specialist. The position will join a high performing, experienced team that manages multiple call center functions from technology, operations, and analytics to support growing Aetna's Medicare portfolio. The role will require strong understanding of telephony infrastructure, workforce optimization, call center best practices, and / or integrated platform designs ensure design enables optimal reporting solutions and enhancements.

Job Responsibilities :

  • With limited direction, translates business requirements to technical specifications. Creates technical designs for a new enhancements or refinement of integrated call center technology.
  • Performs assessments and supports overall workforce design for multiple user types and contact channels.
  • Performs ongoing system maintenance, research, problem resolution and on-call support, according to defined plans.
  • Documents required policy and procedures for existing systems.
  • Independently performs testing and design scenarios / projects to optimize performance of platforms and workforce.
  • May perform or assist with integration and system testing, according to detailed test plans to ensure high-quality systems. May assist business partners with User Acceptance Testing.
  • Independently supports processes related to the implementation and ongoing management of production systems, including integration of purchased solutions.
  • Independently supports the Code Asset Management process.
  • Works cross-functionally to deploy multi-faceted integrated design, to include database, sales operations, digital, and member engagement management teams.
  • Independently works on small and large moderately complex projects that require increased skill in multiple technical environments and disciplines, that have system wide impact and that may integrate across the organization.
  • Ensure complete compliance with all federal, state, and organization regulations for call center technologies including TCPA and DNC requirements.
  • Other duties as assigned

    • Accountabilities :

  • Is fully familiar with the prescribed methodology and is in strict compliance with all required artifacts.
  • Developing business requirements and creation of procedures in support of business operations.
  • Documentation of required procedures for integrated system designs, refinements, and standard packages.
  • Developing and becoming a subject matter expert with regards to the call center technology suite, and integrated endpoints.
  • Work across functions to optimize performance.

    • Required Qualifications

  • 3-5+ Years call center technology operations including demonstrated work with integrated CRM / telephony.
  • 3-5+ Years demonstrated proficiencies in some of the following HTML, Java, PHP, NICE inContact telephony platforms (or similar contact center platforms).
  • 3-5+ Years of demonstrated proficiency in call center optimizations through technology enhancements and / or workforce designs.

    • Preferred Qualifications

  • 3-5+ Years Expertise in one or more programming language (PHP preferred), development tools, and / or databases and the systems development life cycle, applicable to a development organization.
  • Excellent communication, interpersonal and presentation skills.
  • Highly motivated individual with experience working in high performance tele-sales organizations.
  • Experience work within a Medicare call center environment
  • Proficiency with standard corporate software applications, including MS Word, Excel, Outlook and PowerPoint, as well as some special proprietary applications.

    • Education

    4 year college degree

    Pay Range

    The typical pay range for this role is :

    67,900.00 - $149,300.00

    This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

    In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.