Medical records technician Jobs in Plano, TX

At the City of Plano, our values make us who we are and guide us as we SERVE our city. As members of Team Plano , our organizational Values (what is most important to us) make up the acronym, SERVE (S tewardship E ngaged R espectful V isionary E xcellence ).

Job Details

WORKING HOURS : 7 : 30 a.m. - 6 : 00 p.m. / Days off subject to operational needs.

• MUST be flexible to work weekends, holidays and / or substations, when required.

Join our team as a Police Records Technician and play a vital role in supporting law enforcement operations! You'll manage critical records, ensuring accuracy and accessibility to help keep our community safe. Your skills will directly contribute to the smooth operation of police activities, making a real difference every day. If you're organized, dependable, and ready to serve your community in a meaningful way, this is the opportunity for you!

Summary of Duties : Under basic supervision, the Police Records Technician reviews, modifies and completes entry in various systems for the processing and maintenance of various police records and provides internal and external customer service to citizens, City staff, and other external agencies by responding to questions and processing requests for various records.

Distinguishing Characteristics : This is the journey-level classification in the Police Records Technician series that follows diversified procedures and implements processes to accomplish end results, within guidelines and timeframes. Immediate supervision may not always available except from a remote location . This class is distinguished from Police Records Technician, Senior in that the Senior position will have completed initial training and a given period of time-in-service as a Police Records Technician.

EXAMPLES OF ESSENTIAL JOB FUNCTIONS :

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

When Assigned to General Records Operations -

Records Technician duties within the Records Division are assigned daily falling into one of three areas of responsibility within the Division - General Processes, Que Processes and Team Processes. A Records Technician may be assigned duties within any or all these areas during any given shift.

General Processes -

Que Processes -

Team Processes -

Arrest Team -

Crash Team -

Case Team -

UCR Team -

When A ssigned to Alarm Reduction and Permitting Operations -

Processes alarm permit applications submitted online; process includes researching applications to determine duplicate address locations with previous false alarms and / or outstanding fines / fees.

Applies In All Assignment Areas -

Marginal Duties :

Typical Decisions : The incumbent must interpret requests, report narratives to determine appropriate coding and routing of information through various reporting systems; must determine work priorities to meet the demands of applicable policies, procedures and applicable laws.

Minimum Qualifications :

Knowledge of : Office practices, procedures, equipment, and software, including word processing, spreadsheet, and other software applications; rules of grammar; practices of document preparation; statutes and ordinances regulating the distribution of information and other applicable laws or ordinances.

Skill in : Reading and comprehension of reports and narratives; Communicating clearly both verbally and in writing; operating a personal computer; providing professional, effective and tactful customer service; scanning and organizing documents; working independently.

Education : High school diploma or GED equivalent.

Experience : Six (6) months of previous customer service experience in an office environment required.

Any work -related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.

Required Licenses, Certifications and Training :

Conditions of Employment : Must pass a drug test, polygraph, criminal history background check, and social security number verification check; additionally, must pass ongoing periodic CJIS background checks (for positions requiring access into Police buildings and records)

Physical Demands and Working Conditions : This is primarily an office classification although standing in work areas and walking between work areas is required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees may be required to lift, carry, push, and pull materials and objects weighing up to 25 pounds.

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and / or public and private representatives in interpreting and enforcing departmental policies and procedures.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required. The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation.

Equal Employment Opportunity

Equal Opportunity Employer - EOE / M / F / V / D

Open positions are subject to close without notice.