Overnight Jobs in Sandy Springs, GA

Assistant Manager, Monitoring Operations

Protos Remote Services has an immediate need for an Assistant Manager, Monitoring Operations to join our growing team. This position is on-site in Norcross, GA and supports an overnight operation.

The Assistant Manager will serve as a key leader responsible for overseeing overnight monitoring operations, leading a team of Monitoring Specialists and Monitoring Leads, and supporting operational execution, team performance, and employee development. This role will partner closely with the Monitoring Manager to drive accountability, improve processes, and ensure consistent service delivery while creating a strong team culture and ownership mindset.

Essential Duties & Responsibilities

• Lead and supervise a team of approximately 35 Monitoring Specialists and Monitoring Leads
• Oversee onboarding, offboarding, scheduling, performance management, corrective actions, and employee development
• Support overnight operational coverage, including call offs and escalations
• Monitor live surveillance activity and ensure incidents are properly identified, documented, and escalated
• Respond to alerts and coordinate with authorities when required
• Review archived footage and support incident investigations
• Prepare and communicate operational and incident reporting to leadership
• Support execution within monitoring and incident reporting systems
• Partner with leadership to improve processes and drive team performance
• Deliver a high level of customer service and operational support
• Responsible for regular communication on day-to-day activities and issues to Monitoring Manager

Qualifications & Experience

• High School Diploma or equivalent required
• College education preferred but not required
• 3 to 5+ years of leadership experience required
• Prior experience leading teams in operations, monitoring, dispatch, security, call center, or similar environments preferred
• Previous overnight shift experience preferred
• Strong coaching, communication, and performance management skills
• Proficient computer skills and ability to learn new systems
• Detail oriented with strong problem solving and decision making capabilities
• Ability to work independently in a fast paced environment

Schedule

• Overnight schedule
• Four 10 hour shifts per week
• Typical hours: 9:30 PM / 9:45 PM to 8:00 AM
• Flexibility on days worked based on business needs

Why You'll Love Working With Us

At Protos Security, we are a community of driven professionals working together to make the world safer through technology and service. Here is what you can expect:

• Purpose Driven Work Every role contributes to building smarter, more secure environments
• Growth Opportunities Mentorship, cross functional projects, and career development
• Collaborative Culture Open communication, respect, and team first thinking
• People First Values Inclusive culture and generous employee support

Benefits Include:

• Competitive compensation
• Health, Vision, Dental, and Life Insurance
• Employee Assistance Program
• FSA / HSA
• 401(k) with employer contribution
• Excellent Paid Time Off (24 days)
• Collaborative work environment (and great coffee!)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.