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Patient liaison Jobs in Houston, TX
Patient Liaison : Service Quality Dept (Willowbrook)
Houston MethodistHouston, TX- Promoted
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- New!
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Hospice Liaison
Titan Placement GroupHouston, TX, US- Promoted
Hospice Liaison - Sales
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ECare Medical GroupHouston, Texas, United StatesPatient Liaison : Service Quality Dept (Willowbrook)
Houston MethodistHouston, TXPatient Liaison : Service Quality Dept (Willowbrook)
REFER A FRIEND Current Employees Apply BACK Location : Houston Methodist Willowbrook Hospital
18220 State Highway 249, Houston, TX 77070
Job Ref : 62767 Talent Area : Administrative Job Shift : 1st - Day Job Type : Full-Time Posted Date : Dec. 24, 2024
At Houston Methodist, the Patient Liaison position is responsible for acting as an advocate for patient issues effectively interpreting and communicating Houston Methodist's philosophy, policies, procedures and services to patients, their families and visitors and participates in the resolution of problems to maximize patient and family satisfaction This position receives grievances, complaints, and concerns from patients, their families and others; works with patients and families along with department management for resolution in accordance with HM grievance policy and regulatory guidelines. As Patient Liaison, this position liaises between Houston Methodist administration and patients, physicians, and other hospital personnel ensuring a satisfying hospital experience for patients from admission through discharge. As a patient advocate, the Patient Liaison position enables patients and their families to obtain solutions to problems by acting on their behalf.
Requirements :
PEOPLE ESSENTIAL FUNCTIONS
- Meets and / or rounds on all new patients. Directs patients and / or families to appropriate resources when specific requests are made, i.e. Medical Power of Attorney, Directives, End of Life issues, etc
- Communicates directly with department management, their designee and / or administrative staff regarding specific problems and trends in service
- Interacts with patients, families and visitors, providing support and problem solving. As appropriate, consults with Sr Patient Liaisons / supervising leader when problems arise that require an additional level of experience
- Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability
SERVICE ESSENTIAL FUNCTIONS
QUALITY / SAFETY ESSENTIAL FUNCTIONS
FINANCE ESSENTIAL FUNCTIONS
GROWTH / INNOVATION ESSENTIAL FUNCTIONS
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business / job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications : EDUCATION
WORK EXPERIENCE
LICENSES AND CERTIFICATIONS - REQUIRED
LICENSES AND CERTIFICATIONS - PREFERRED
KNOWLEDGE, SKILLS, AND ABILITIES