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Patient liaison Jobs in Houston, TX

Last updated: 8 hours ago
Patient Liaison : Service Quality Dept (Willowbrook)

Patient Liaison : Service Quality Dept (Willowbrook)

Houston MethodistHouston, TX
Patient Liaison : Service Quality Dept (Willowbrook).REFER A FRIEND Current Employees Apply BACK.Houston Methodist Willowbrook Hospital. State Highway 249, Houston, TX 77070.Job Ref : 62767 Talent Are...Show moreLast updated: 25 days ago
  • Promoted
Community Liaison

Community Liaison

Summit Strive ConsultingHouston, TX, US
Full-time
We are seeking a passionate and driven .As a vital link between our organization and the communities we serve, you will play a crucial role in building strong relationships, promoting the orga...Show moreLast updated: 10 days ago
  • Promoted
PHYSICIAN LIAISON

PHYSICIAN LIAISON

Retina Consultants of TexasHouston, TX, United States
Full-time
Retina Consultants of Texax (RCTX) is seeking an individual who will, u.Senior Director of Marketing and Operations.This role will assist in strengthening referrals, build physician relationships, ...Show moreLast updated: 4 days ago
  • Promoted
Payroll Liaison

Payroll Liaison

NES FircroftHouston, TX, United States
Full-time
Are you detail-oriented and passionate about customer service? Were looking for a Payroll Liaison to join our team! This role is essential in supporting both internal teams and contractors with pay...Show moreLast updated: 3 days ago
  • Promoted
Medical Science Liaison

Medical Science Liaison

Syneos HealthHouston, Texas, US
Full-time
Ready to make your application Please do read through the description at least once before clicking on Apply.You are a listener, an educator and a gifted cultivator of new and exciting opportunitie...Show moreLast updated: 21 days ago
Marketing Liaison

Marketing Liaison

FundamentalHouston, TX
This position is all about relationships and connections.Developing and maintaining relationships with people, both internal and external customers. Making a connection with a person during a very d...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Court Liaison (Fulltime)

Court Liaison (Fulltime)

Houston Behavioral Healthcare HospitalHouston, TX, US
Full-time
The team at Houston Behavioral Healthcare Hospital is both passionate about quality behavioral healthcare and compassionate about those we serve. We recognize that emotional, behavioral and chemical...Show moreLast updated: 8 hours ago
  • Promoted
PATIENT ACCESS LIAISON - KRYSTEXXA - HOUSTON, TX (RARE DISEASE)

PATIENT ACCESS LIAISON - KRYSTEXXA - HOUSTON, TX (RARE DISEASE)

AmgenHouston, TX, United States
Full-time
Territory Covers : Houston, TX and Louisiana (West).HOW MIGHT YOU DEFY IMAGINATION? • •.If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patien...Show moreLast updated: 4 days ago
EMS Liaison

EMS Liaison

St. Josephs Medical CenterHouston, TX, USA
Quick Apply
The EMS Liaison charged with managing and growing the.EMS partners that transport into and out of St.The EMS manager will work closely with. Hospital's EMS Medical Director to support their role and...Show moreLast updated: 30+ days ago
Community Liaison

Community Liaison

University Behavioral Health of DentonTexasUS
Full-time
University Behavioral Health of Denton is a private freestanding psychiatric hospital specializing in mental health and chemical dependency care. Serving North Texas and surrounding areas, UBH Dento...Show moreLast updated: 30+ days ago
Hospice Marketer / Community Liaison

Hospice Marketer / Community Liaison

Resolutions HospiceHouston, TX, US
Full-time
Hospice Marketer / Community Liaison.Are you passionate about providing excellent care in hospice services? Do you want to join a team of highly skilled professionals who go above and beyond to sup...Show moreLast updated: 25 days ago
  • Promoted
Executive Liaison

Executive Liaison

Houston FirstHouston, TX, US
Full-time
Houston First recognizes and appreciates the importance of cultivating an environment that nurtures talent; is equitable and values different perspectives and backgrounds; and, above all, is respec...Show moreLast updated: 30+ days ago
Clinical Liaison

Clinical Liaison

Vibra HealthcareHouston, Texas
Full-time
COME BUILD YOUR CAREER WITH VIBRA HEALTHCARE!.We are seeking a Clinical Liaison to join our team!.Responsible for educating, problem solving and building relationships with referral sources, obtain...Show moreLast updated: 30+ days ago
Clinical Liaison

Clinical Liaison

Nexus Health SystemsHouston, TX, US
Full-time
The position serves as the primary marketing representative for the facility and is responsible for clinical assessments of potential referrals to the facility. serves as a liaison between facility...Show moreLast updated: 30+ days ago
Sales Representative / Community Liaison

Sales Representative / Community Liaison

Always Best Care Senior Services - Houston, TexasBellaire, TX, US
Full-time
Join Our Team : Sales Representative / Community Liaison.Are you passionate about making a positive impact in the lives of others? Do you have a knack for building meaningful relationships and promoti...Show moreLast updated: 8 days ago
Marketing Liaison

Marketing Liaison

Encompass HealthHouston, Texas
Full-time
Encompass Health Rehabilitation Hospital The Vintage.The Marketing Liaison is responsible for developing census as defined through targeted goals of the business plan and developing referral relati...Show moreLast updated: 30+ days ago
Patient Liaison, Community Medicine

Patient Liaison, Community Medicine

ASPCALos Angeles metropolitan area, California
$24.00–$25.44 hourly
Full-time
Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did.The ASPCA’s Community Medicine (CM) team provides expert veterinary care to support th...Show moreLast updated: 30+ days ago
  • Promoted
Hospice Liaison

Hospice Liaison

Titan Placement GroupHouston, TX, US
$70,000.00–$90,000.00 yearly
Permanent
A Hospice Liaison is needed in Houston, TX.Titan Placement Group invites you to explore an opportunity in Houston, TX, a dynamic and diverse city known for its thriving job market, cultural richnes...Show moreLast updated: 30+ days ago
  • Promoted
Hospice Liaison - Sales

Hospice Liaison - Sales

Full Spectrum StaffingHouston, TX, US
$100,000.00 yearly
Full-time +1
Full Spectrum Search Group is a full-service healthcare recruiting agency specializing in long-term care leadership, C-level executives, and healthcare administrators. At Full Spectrum, our team of ...Show moreLast updated: 7 days ago
Hospice Liaison

Hospice Liaison

ECare Medical GroupHouston, Texas, United States
$15.00 hourly
Full-time
Quick Apply
Anarcare Home Health and Hospice is looking for a clinic Liaison to add to their expanding team.Lives approximately 20 mins from zip code 77015 and willing to travel 40 mins from central location.B...Show moreLast updated: 30+ days ago
Patient Liaison : Service Quality Dept (Willowbrook)

Patient Liaison : Service Quality Dept (Willowbrook)

Houston MethodistHouston, TX
25 days ago
Job description

Patient Liaison : Service Quality Dept (Willowbrook)

REFER A FRIEND Current Employees Apply BACK Location : Houston Methodist Willowbrook Hospital

18220 State Highway 249, Houston, TX 77070

Job Ref : 62767 Talent Area : Administrative Job Shift : 1st - Day Job Type : Full-Time Posted Date : Dec. 24, 2024

At Houston Methodist, the Patient Liaison position is responsible for acting as an advocate for patient issues effectively interpreting and communicating Houston Methodist's philosophy, policies, procedures and services to patients, their families and visitors and participates in the resolution of problems to maximize patient and family satisfaction This position receives grievances, complaints, and concerns from patients, their families and others; works with patients and families along with department management for resolution in accordance with HM grievance policy and regulatory guidelines. As Patient Liaison, this position liaises between Houston Methodist administration and patients, physicians, and other hospital personnel ensuring a satisfying hospital experience for patients from admission through discharge. As a patient advocate, the Patient Liaison position enables patients and their families to obtain solutions to problems by acting on their behalf.

Requirements :

PEOPLE ESSENTIAL FUNCTIONS

  • Meets and / or rounds on all new patients. Directs patients and / or families to appropriate resources when specific requests are made, i.e. Medical Power of Attorney, Directives, End of Life issues, etc
  • Communicates directly with department management, their designee and / or administrative staff regarding specific problems and trends in service
  • Interacts with patients, families and visitors, providing support and problem solving. As appropriate, consults with Sr Patient Liaisons / supervising leader when problems arise that require an additional level of experience
  • Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability

SERVICE ESSENTIAL FUNCTIONS

  • Assigns priority to patient requests and problems and follows the process through to resolution, notifying all parties of status of solution
  • Interviews patients who have stated a specific need for services. Provides information about services offered by the hospital. Interprets hospital policies and procedures as needed to ensure that the patient understands the types and levels of services provided
  • Ensures adequate closure to patient issues through thorough and prompt follow-up facilitating the resolution of problems to the satisfaction of the patient and HM
  • Intervenes in complaints or conflict with the interests of patients, families, physicians and other inter-professional health care team members to increase patient satisfaction scores and reporting their appreciation, comments, concerns, and / or problems
  • QUALITY / SAFETY ESSENTIAL FUNCTIONS

  • Receives grievances, complaints, and concerns from patients, their families and others; works with patients and families along with department management for resolution. Responds to all grievances according to the HM grievance policy and appropriate regulatory guidelines. Partners with Risk / Quality as appropriate
  • Utilizes pertinent findings from Patient Satisfaction Surveys, Customer Complaint Data and other sources to identify areas of focus and implement proactive interventions as the patient advocate
  • Documents results of patient interview, obstacles to delivery of services, grievances, complaints and compliments in appropriate database. When appropriate, initiates a corrective action and sends to department management for investigation and resolution
  • FINANCE ESSENTIAL FUNCTIONS

  • Identifies cost savings or revenue opportunities within the department or Houston Methodist
  • Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed
  • GROWTH / INNOVATION ESSENTIAL FUNCTIONS

  • Participates in department projects and process improvement initiatives. Generates and communicates ideas and suggestions that improve quality or service
  • Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis
  • This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business / job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

    Qualifications : EDUCATION

  • Bachelor's degree
  • WORK EXPERIENCE

  • Two years experience as a patient liaison or comparable health care / customer service / conflict resolution experience
  • LICENSES AND CERTIFICATIONS - REQUIRED

  • N / A
  • LICENSES AND CERTIFICATIONS - PREFERRED

  • BLS - Basic Life Support (AHA)
  • KNOWLEDGE, SKILLS, AND ABILITIES

  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
  • Must have excellent communications skills and be able to relate to patients, families, and across all hospital staff and management
  • Must be able to work with people of various age groups and cultural backgrounds
  • Ability to accurately document information and maintain records
  • Must have excellent problem resolution and crisis management skills
  • Critical thinking, problem-solving, and mature judgment
  • Ability to express ideas effectively both in speech and writing
  • Intermediate level of computer competency - Microsoft Office Suite, and knowledge of health care information systems