Real Jobs in New york ny

A company is looking for a Real Time Analyst to monitor and adjust staffing and workload distribution in real time to ensure efficient operations.Key ResponsibilitiesMonitor real-time performance metrics such as volume, service levels, and agent productivity across multiple teams and channelsMake intraday adjustments to staffing and coordinate break schedules to meet service level agreements (SLAs)Communicate effectively with the workforce team and management about real-time performance issues and recommend tactical solutionsRequired Qualifications2 years of experience in workforce management, real-time analysis, or a similar roleExperience with workforce management software and customer support technologiesStrong analytical skills and proficiency in data analysis and reportingAbility to multitask and handle high-pressure situations effectivelyFamiliarity with call center metrics and key performance indicators (KPIs)