Monitor Cyber CoE Army Training Help Desk (ATHD) and local LLC technical support desk to assist Soldiers, staff, faculty, and instructors. Army Training Help Desk trouble tickets, number of active users on system, and feedback through polls and surveys. Provide backup support to helpdesk functions a...
Provide technical support to the University community to resolve first and second tier desktop software, hardware and communications issues in an efficient and timely manner. ...
Thoroughly document support requests and resolutions using the helpdesk ticketing system. Write tips, frequently asked questions, and knowledge articles for the Firm’s intranet and help desk knowledgebase. Minimum of two years working on a Help Desk or related experience. ...
Monitor Cyber CoE Army Training Help Desk (ATHD) and local LLC technical support desk to assist Soldiers, staff, faculty, and instructors. Army Training Help Desk trouble tickets, number of active users on system, and feedback through polls and surveys. Provide backup support to helpdesk functions a...
Help Desk Support Service Specialist - Intermediate. Help Desk Support Service Specialist - Intermediate. Help Desk Support Service Specialist - Intermediate,. Help Desk Support Service Specialist - Intermediate. ...
Adminsitrative Assistant - Help Desk - . The Administrative Assistant - Technology Help Desk will play a crucial role in supporting our students, teachers, and staff in effectively utilizing technology for teaching and learning. ...
Years of Federal IT Help Desk Experience . ...
Monitor Cyber CoE Army Training Help Desk (ATHD) and local LLC technical support desk to assist Soldiers, staff, faculty, and instructors. Army Training Help Desk trouble tickets, number of active users on system, and feedback through polls and surveys. Provide Lifelong Learning Support Desk Capabil...
Senior Hardware Support/Maintenance Tech. HOW A SENIOR PC SUPPORT MANAGER WILL MAKE AN IMPACT. Provides technical assistance to responding field service personnel. M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contra...
The IS Service Desk Knowledge Management Analyst is responsible for the knowledge management process within ServiceNow and keeps the knowledge articles current with subject matter experts (SMEs) in order to minimize service desk escalation to tier 2 teams. Determines which Knowledge Articles can be ...
To make sure that our SaaS platform is always business advantage (and never a technical difficulty), our Customer Support Specialists play a multifaceted role that makes them a key component of the Avature user experience. These specialists are the first in line to give support to our customers, wha...
The Client is seeking an IT Support Specialist III to work on technology projects, phones, laptops light networking at the client’s Office and to support the rest of the transition and support the administration. This position provides services to maintain and support daily IT operations and the und...