Senior Program Manager
The Selling Partner Trust and Store Integrity (TSI) organization is committed to ensuring bad actors cannot operate in our store while legitimate selling partners can start and grow their businesses without fear of disruption. Our mission is to build and maintain trust so that customers and selling partners across the globe have confidence in the integrity of Amazon's store.
As part of TSI, the Inventory Trust team is seeking a Senior Program Manager to lead critical programs protecting Amazon's supply chain integrity through quarantine management. This role will oversee our specialized quarantine programs, including the Tartarus long-term quarantine program for high-risk inventory, while driving improvements in the early detection process.
Key Job Responsibilities
Program Leadership
- Own end-to-end management of quarantine programs
- Drive program strategy and roadmap development
- Establish and track program metrics, KPIs, and success criteria
- Develop and maintain program documentation, processes, and best practices
- Lead cross-functional initiatives across multiple VP Orgs to improve program effectiveness
Quarantine Program Management
Lead the Tartarus program, ensuring secure long-term quarantine storage for sensitive inventoryManage relationships with Legal, Compliance, and investigative teamsOversee inventory tracking, movement, and certified destruction processesMaintain strict chain of custody and documentation requirementsDrive process improvements to reduce handling errors and increase efficiencyStakeholder Management & Operations
Build and maintain relationships with key internal and external stakeholdersProvide regular program updates and metrics to leadershipManage relationships with third-party partners for specialized handling requirementsDevelop and maintain dashboards for stakeholder visibilityLead operational reviews and process improvement initiatives