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Customer Service Representative/Dispatcher
Customer Service Representative/DispatcherApollo Plumbing and Rooter • Marysville, WA, US
Customer Service Representative / Dispatcher

Customer Service Representative / Dispatcher

Apollo Plumbing and Rooter • Marysville, WA, US
30+ days ago
Job type
  • Full-time
Job description

Customer Service Representative / Dispatcher

Location : Marysville, WA Schedule : Full-time (Fri, Sat, Sun, Mon with flexibility) Industry : Plumbing / Home Services Dispatch

At Apollo Plumbing, we dont just fix plumbingwe care for people. Whether its our customers or our team, we believe in clear communication, quality service, and a culture of respect. If youre organized, detail-oriented, and passionate about helping others, you could be the perfect fit for our CSR / Dispatcher position.

What We Offer

  • Competitive Pay ($21-28 / hr.) + Incentives
  • Medical, Dental, Vision & Life Insurance
  • 401(k) with Company Match
  • Holiday & Vacation Pay
  • Paid Training & Continuous Learning
  • Advancement Opportunities

What You'll Do

As a Customer Service Representative / Dispatcher , you will be the central connection between our customers and our field team, ensuring exceptional service and efficient operations.

Dispatching Responsibilities :

  • Manage the dispatch board to keep field technicians on schedule and generating revenue.
  • Assign service and maintenance calls based on technician availability, skill set, and location.
  • Get to know your technicians strengths, communication styles, and preferences to help them succeed.
  • Maintain accurate service call records and customer notes in our system.
  • Support a positive, professional culture by staying upbeat and focused.

    • Customer Service Responsibilities :

  • Answer incoming calls with a friendly and professional tone.
  • Listen attentively to customer needs, concerns, and questionsoffering solutions or scheduling appointments as needed.
  • Follow up on service calls and customer satisfaction.
  • Provide accurate information about our services, availability, and scheduling.
  • Handle customer issues or complaints calmly and efficiently, escalating as needed.
  • Build trust and rapport with customers, ensuring a great experience from the first call to job completion.

    • What We're Looking For

  • High School Diploma or GED
  • Self-starter whos dependable and flexible with hours
  • High attention to detail and organizational skills
  • Excellent verbal and written communication
  • Willingness to learn and grow in a busy, fast-paced environment
  • Strong computer literacy and fast, accurate typing
  • Ability to multitask and stay task-oriented under pressure
  • HVAC or Plumbing knowledge is a plus , not required
  • Bilingual skills are a plus , not required
  • Prior experience in dispatching or customer service is highly preferred

    • Why Join Apollo Plumbing?

    Youll be part of a supportive team where your voice matters and your work is valued. Were growing, and we want people who are ready to grow with us!

    Apply Today!

    Bring your energy, organization, and communication skills to Apollo Plumbingwhere we take pride in serving our community and supporting our people.

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    Customer Service • Marysville, WA, US