Breast and Skeletal Health Field Service Engineer - Los Angeles, CA

Breast and Skeletal Health Field Service Engineer - Los Angeles, CA

We are growing and are thrilled to be recruiting in the Los Angeles, CA area. Joining a team in our Breast & Skeletal Health you will be responsible for preventative maintenance, repairs and servicing of our innovative medical imaging and interventional products. As a Hologic FSE, you travel to our customer sites to ensure our products are calibrated and optimized for high performance. You will be able to build relationships with our customers, putting them at ease that you are there to investigate and solve any technical issues.

Summary Of Duties And Responsibilities

• Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components.
• Establish and maintain a high level of customer satisfaction with Hologic's products, support and service.
• Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.
• Assist other Field Engineers as necessary.
• Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM.
• Complete and submit all required paperwork on time and accurately.
• Train customers on the basic operation and use of Hologic products.
• Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements.
• Provide support at conventions, trade shows and customer trials.
• Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned.
• Manage inventory, keep accurate records, and return unused and failed parts promptly.
• Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory.
• Manage the assigned territory in an organized fashion.
• Perform PM's on time, provide expeditious on-site response and minimize equipment downtime.
• Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.
• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.

Qualifications

Education

Experience

Specialized Knowledge

The annualized base salary range for this role is $69,900 to $106,800 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

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