Credit Dispute Agent

Job Description

Job Description

Job Title : Credit Dispute Agent

Location : Henderson, NV

Job Type : Full Time

Company : Village Capital & Investment LLC

Introduction :

Village Capital is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, USDA Loans. Our Headquarters are located in Henderson NV. We are a lender / servicer, who works with loan originators, brokers, and correspondents to offer our customers great rates and good terms.

Key Responsibilities :

• Review and process ACDV disputes received via e-OSCAR within required regulatory timeframes.
• Review written consumer disputes received by mail, validate identification, and determine appropriate investigation paths.
• Research and verify account information using servicing systems, origination files, and supporting documentation.
• Identify and correct any reporting errors in accordance with FCRA §623 and company procedures.
• Document investigation steps, findings, and outcomes clearly and accurately in system records.
• Communicate and coordinate with internal departments (e.g., Loan Servicing, Loss Mitigation, Bankruptcy, Legal) to obtain necessary account data.
• Ensure disputes are responded to promptly, maintaining compliance with FCRA timelines (typically 30 days).
• Maintain confidentiality and handle sensitive borrower data in accordance with company and federal privacy standards.
• Assist with tracking dispute metrics, trends, and root causes to support quality improvement initiatives.

Basic Qualifications :

Specific Qualifications :

Benefits :

Position Summary :

The Credit Dispute Agent is responsible for researching, reviewing, and responding to consumer credit disputes received through the Automated Credit Dispute Verification (ACDV) system and incoming written mail disputes. This position ensures all dispute investigations and responses comply with the Fair Credit Reporting Act (FCRA), Regulation V, and company policies. The agent works closely with internal departments to verify account accuracy and ensure timely, complete, and compliant dispute resolutions.

Final Paragraph :

If you are looking for an opportunity to contribute to a growing organization that values your skills and expertise, we want to hear from you. At Village Capital & Investment LLC, we believe in fostering a supportive and inclusive work environment that encourages professional growth. Apply today to take the next step in your career with us!