SaaS Training Specialist

Job Description

Job Description

Location / Travel Requirements : Hybrid- Employees may be required to work out of the nearest office location for quarterly meetings 1-4 times annually. 20%+ travel required for client meetings, training, etc..

Aravo Solutions, Inc., provides leading third-party risk management (TPRM), ESG, and vendor lifecycle management solutions powered by intelligent automation software. Designed to meet the needs of TPRM teams at Global 2000 enterprises, our innovative Intelligence FirstTM Platform uses AI to optimize time-intensive processes, reduce manual work, and drive better business outcomes. Trusted by millions of third-party users in 195+ countries, Aravo provides guidance for the most complex third-party networks in the world, helping them mitigate risk, build business resilience, and protect their reputations.

Join us at Aravo Solutions, where we are passionate about helping companies manage risk and promote integrity across their extended enterprise. You will have the opportunity to work alongside industry experts, leverage the latest technologies, and contribute to shaping the future of third-party risk management!

Position Overview :

We are seeking a dynamic and knowledgeable SaaS Training Specialist to design, deliver, and continuously improve training programs that empower both clients and internal teams to successfully configure, use, and support our highly customizable software platform. This role plays a key part in driving customer adoption, reducing time to value, and ensuring consistent knowledge transfer through engaging and effective training experiences.

Key Responsibilities :

• Develop and deliver training programs for clients and internal employees focused on software configuration, administration, and end-user functionality.
• Conduct “train-the-trainer” sessions to equip client teams with the skills to train their own users effectively.
• Create and maintain training materials , including user guides, configuration workbooks, videos, e-learning modules, and hands-on exercises.
• Collaborate with Professional Services, Product, and Support teams to ensure training content is aligned with implementation processes and product updates.
• Facilitate live (virtual and in-person) training sessions for small and large audiences, ensuring high engagement and comprehension.
• Assess training effectiveness through participant feedback, assessments, and performance metrics; identify opportunities for improvement.
• Assist in onboarding new employees within Professional Services or Customer Success teams by delivering internal product and process training.
• Stay current with product enhancements and continuously update training materials and methods to reflect system and process changes.

Requirements

Qualifications :

Preferred Qualifications :

Why Join Us :

At Aravo Solutions, Inc., we offer a dynamic and inclusive work environment where employees are encouraged to innovate, grow, and make a meaningful impact. We provide competitive compensation and benefits packages, opportunities for professional development, and the chance to work alongside industry experts on cutting-edge projects.

Benefits