Training Lead - Variable Operations

The Training Lead is responsible for training department team members and supporting Operational Lead(s) to meet SLAs, resolve support desk tickets, and assist with month-end closing activities, with a strong focus on Floorplan. The Training Lead schedules, develops, and delivers team member training sessions; reviews and updates process / procedure documentation; responds to team member process questions; and identifies knowledge and skill gaps through discussions with Operational Leads, Supervisors, and the Department Manager.

Job Responsibilities

Identify and assess departmental training and development needs through associate observation and consultation with leadership

Develop and maintain the department’s annual training plan

Design, develop, and deliver individualized and group training for current and new hire associates, including training materials and course content

Review error reports and support desk tickets to identify training opportunities

Review and update operational procedures and process documentation to ensure accuracy and completeness

Update department SOPs and notify the E-Learning Specialist as needed

Maintain training records for each associate, including session attendance and performance feedback via report cards to supervisors and manager

Meet monthly with supervisors and manager to review training needs

Attend required training sessions and meetings

Demonstrate a positive customer service approach in all interactions with associates and other customers

Assist Operational Lead(s) during blackout periods or month-end activities (when no training sessions are scheduled)

Identify and recommend process improvements that improve accuracy and efficiency

Qualifications

Minimum 1 year of experience at BOS or prior training experience

Strong communication skills (written and verbal)

Proficiency with MS Office (Excel, PowerPoint, Word, etc.)

Ability to troubleshoot and resolve issues promptly

Strong follow-up, time management, and prioritization skills

Ability to work independently and as part of a team in a deadline-driven environment

Ability to produce high-quality work under pressure

Exceptional customer service focus

Exciting Benefits and Perks Await You :

Competitive compensation and 401k matching

Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.