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Customer Service Representative/HNAS
Customer Service Representative/HNASNorth Dakota Staffing • Bismarck, ND, US
Customer Service Representative / HNAS

Customer Service Representative / HNAS

North Dakota Staffing • Bismarck, ND, US
5 days ago
Job type
  • Full-time
Job description

Job Opportunity At Highmark Inc.

Job Summary : This position operates on the 2nd shift from 1 : 30 pm to 10 pm EST. The role involves resolving standard and occasional non-standard customer inquiries, comments, and concerns through a seamless and positive customer experience.

Essential Responsibilities :

  • Engages with customers in a confident and compelling manner, performing the full range of customer service duties.
  • Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication.
  • Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand.
  • Works independently of support from a senior customer service representative, utilizing the knowledge center.
  • Routinely responds to customers with in-depth product knowledge achieved through listening, analysis, quality focus, problem solving, and documentation skills.
  • Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness.
  • Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.
  • Other duties as assigned or requested.

Education :

  • Required : High School Diploma / GED
  • Substitutions : None
  • Preferred : None

    • Experience :

  • Required : 1-3 years experience in customer service or call center environment
  • Preferred : None

    • Licenses or Certifications : None required or preferred.

    Skills :

  • Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter.
  • Approaches each interaction with superior listening skills.
  • Multi-tasks with a high level of efficiency yet treats every customer as the most important.
  • Ability to ask effective probing and open or closed ended questions that will help in issue resolution.
  • Ability to master initial training competencies while demonstrating the ability to learn additional competencies.
  • Ability to de-escalate challenging customer inquiries while delivering necessary information.

    • Language Requirement (Other than English?) : None

    Travel Requirement : 0% - 25%

    Physical, Mental Demands and Working Conditions :

  • Position Type : Office-based
  • Teaches / Trains others regularly : Rarely
  • Travels regularly from the office to various work sites or from site-to-site : Does Not Apply
  • Works primarily out-of-the office selling products / services (Sales employees) : Does Not Apply
  • Physical Work Site Required : No
  • Lifting up to 10 pounds : Rarely
  • Lifting 10 to 25 pounds : Rarely
  • Lifting 25 to 50 pounds : Rarely

    • Disclaimer : The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

    Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

    Pay Range Minimum : $19.27

    Pay Range Maximum : $26.88

    Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.

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    Customer Service • Bismarck, ND, US