Client Services Manager

Client Services Manager

The Client Services Manager (CSM) will work across a portfolio of brands to develop growth strategies and recommendations for client websites to achieve clients' core website personalization and optimization goals and objectives. This is a hybrid role based in New York City. The CSM will report to the Director of Client Services and collaborate with other departments, such as Product, UX design, Technical Account Management, Data Analytics, and Marketing. Together, the teams will ensure e-commerce strategies are aligned with overall business strategy. The CSM will work closely with clients to drive increased revenue growth, along with deeper customer and brand engagement. This is a quota carrying role where success is based on both retaining and expanding existing contract values and strategic growth across the client portfolio.

Own the strategy, campaign execution, and data insights for your client portfolio. Identify and manage commercial execution of expansion opportunities within your portfolio. Manage the client renewal process from commercial negotiation to contract finalization with support of your manager. Build strong relationships with key client decision-makers and influencers. Develop a strategic roadmap for each client that over time will enable client satisfaction, growth, and trust. Ultimately become the client's trusted advisor. Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI. Responsible for client reporting, analysis, and insights. Uncovering insights from the reports available and making recommendations from those insights. Be consultative and use creativity to deliver solutions that address the client's compelling marketing needs and support them in meeting their business goals. Effectively facilitate day-to-day management of accounts both internally (within Yieldify / Epsilon) and externally (with the client).

What you'll bring with you : 2-4 years of client management or sales experience across either e-commerce or MarTech. A strong understanding of e-commerce, digital marketing, and marketing technology and how they interact with one another to drive client outcomes. Campaign reporting and business review experience reviewing performance reporting, uncovering insights, developing, and delivering performance reports, insights, and recommendations. Strong quantitative background with an understanding of analytic tools and techniques. Effective communication across multiple levels of an organization. Works well in a team / highly collaborative environment. Excellent communication and presentation skills at the decision maker level. You keep people engaged with ability to 'read the room' to know what you should say or show next to clients.

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision, and 1 Voice. Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers : Act with Integrity. Work Together to Win Together. Innovate with Purpose. Respect All Voices. Empower with Accountability.

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following : Flexible time off (FTO), 15 paid holidays. Paid sick time. Parental / new child leave, childcare & elder care assistance, adoption assistance. Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling. Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation. Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.