Dispatch

Auto Glass Dispatcher

Glass America continues to grow! We are a respected leader in the auto glass industry and seeking career-oriented team members that want to work for a financially stable company. Glass America truly believes "our employees are our greatest asset".

The Dispatcher is responsible for sourcing, ordering, receiving, and having parts delivered to technicians in an accurate and timely manner. Provides effective leadership, direction and motivation for all technician staff in order to insure that all customer vehicles repairs are completed in a timely manner according to Company standards.

Responsibilities

• Take the necessary actions to meet daily / weekly / monthly goals and objectives.
• Initiate or suggest plans to motivate paint shop employees to achieve work goals.
• Monitor the individual performance of the technician production staff on a regular basis.
• Compare invoices against requisitions to verify quality and quantity of merchandise.
• Follow up on parts back orders and document actions in management system.
• Coordinate returns and credits of parts and insure they are picked up daily.
• Provide the A / P Dept. with the POP invoices for appropriate purchases.
• Return and reorder damaged or defective parts.
• Contact vendors for credits and process appropriately.
• Reshuffle routes as necessary and provide feedback to dispatcher so technicians are notified as to routing changes.
• Field ETA calls from the customers (directly) and advise as to status.
• Inventory Management
• Order parts from select vendors
• Follow up with vendors on ETA dates to ensure parts arrive on schedule.
• Contact consumer when parts arrive and schedule for installation.
• Secure vendor invoices from vendor / shop and provide copies to A / P.

Qualifications

What Glass America offers you :