Lead Manager - Consumer Engagement Ops

Lead Manager Customer Engagement

Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow by Building a Smokeless World. To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can't wait, let's shape it together!

REYNOLDS AMERICAN has an exciting opportunity for a Lead Manager Customer Engagement in Winston Salem, NC. This is a great position for someone with technical acumen who wants to transition into a business role or for someone in business operations who wants to focus on Consumer Experience.

Your key responsibilities will include :

• As a Business Lead for in-house developed tablet solution which is used for 1 : 1 consumer engagement with Adult Consumers, you will be accountable for business execution to drive high levels of engagement and help build the roadmap for the development team.
• Collaborate with IT and other key stakeholders to develop and execute agreed-upon mobile strategies and programs for each brand in the portfolio.
• Help facilitate the execution of mobile roadmaps, ensuring alignment with the overall customer onboarding, growth, and retention model in coordination with the rest of the CRM and marketing services teams.
• Work with reporting team to establish baseline reports and benchmarks for overall solution KPIs.
• Cultivate relationships with internal Trade and Consumer Activation teams to collaborate on best-in-class experiences using mobile devices and technology.
• Understand new and emerging technologies in the MarTech landscape and how Consumer brands can utilize these technologies to help grow their business through new or existing mobility enhancements.
• Proven experience in vendor management, including evaluating performance, contracts and maintaining productive supplier relationships.
• Identify opportunities for process improvement and cost reduction.

What are we looking for?

WE ARE REYNOLDS AMERICANA member of the BRITISH AMERICAN TOBACCO GROUP

At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation.

See what is possible for you at REYNOLDS AMERICAN. BELONGING, ACHIEVING, TOGETHER Collaboration and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues is what makes us stronger and best prepared to meet our business goals.

SALARY AND BENEFITS OVERVIEW

Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer :

Your journey with us is not limited by boundaries; it is propelled by your aspirations. Join us at Reynolds American and become a part of an environment that thrives on internal advancement, where your career progression is not just a statement it is a reality, we are eager to build together.

Seize the opportunity and own your development; your next chapter starts here.

Reynolds American Inc. and its affiliated companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at wppgeneral@RJRT.com