Soft Services Supervisor

About the Role:

As a Soft Services Supervisor, you will supervise the staff responsible for ensuring a clean, orderly, and safe environment for employees and clients. This job is part of the Cleaning Services function. They are responsible for ensuring the cleanliness of client and company buildings.

Shift: Days

What You’ll Do:

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks and cross-train staff.
• Schedule daily staff meetings and required in-service training sessions.
• Check cleaning equipment condition. Order cleaning supplies as needed. Ensure supplies are in a safe, secure area always.
• Coordinate and liaise with clients and employees. Handle complaints and feedback.
• Inform the team of requests and confirm completion. Inspect work done by cleaners and submit daily cleanliness reports.
• Initiate regular training on procedures for the use of chemical cleaners.
• Ensure standardized cleaning process meets company standards.
• Provide daily cleaning support to private areas of the building designated as needed.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with J&J values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You’ll Need:

• High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred.
• Fulfill the physical requirements associated with this role. This includes stooping, standing, walking, and climbing stairs. Must be able to lift/carry heavy loads of 50 lbs. or more.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational skills with a master-level inquisitive mindset.
• Exceptional math skills. Ability to calculate sophisticated figures such as percentages, discounts, and markups.

Disclaimer

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

J&J Worldwide Services CBRE Government and Defense Business is thrilled at the opportunity for you to apply to one of our roles. The base salary range for this position is $54,400 to $81,600. This position may also be eligible for a wide range of competitive benefits that can include but not limited to: medical, well-being, financial planning and short-term incentives benefits.

Due to compliance requirements imposed by a federal contract, this position may be filled by U.S. Persons only. U.S. Persons includes U.S. citizens, U.S. nationals, lawful permanent residents, individuals granted refugee status in the U.S., and individuals granted asylum in the U.S.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)