Global Service Material Optimization Analyst

Join to apply for the Strategic Service Delivery Manager role at Boston Dynamics

Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. We are seeking a highly analytical, strategic, and proactive Global Services and Support - Strategic Delivery Manager to own the end-to-end strategic planning and execution of our service inventory strategies, ensuring that the right products, parts, and tooling are precisely where they need to be, precisely when they're needed, to support our rapidly growing global field service operations. To thrive in this role, we are looking for a strategic analytical thinker who can translate complex data into actionable plans, build strong relationships, and continuously optimize processes to ensure robots are always up and running, wherever they are in the world.

Responsibilities

• Develop and implement sophisticated methodologies for forecasting service part demand based on historical data, robot installation growth, product lifecycle, failure rates, preventative maintenance schedules, and new product introductions.
• Collaborate closely with Product Management, Supply Chain, and Field Service leadership to gather intelligence and refine demand forecasts.
• Coordinate with Supply Chain and Manufacturing to ensure that forecasted demand numbers are being met.
• Develop reporting and tracking for all service forecasts, field part consumptions, and inventory receipts.
• Design, implement, and manage a robust global service inventory strategy, including defining optimal stock levels for regional warehouses, service depots, and field service vans to maximize part availability and meet service level agreements (SLAs) worldwide.
• Collaborate with Supply Chain and Procurement to ensure a seamless flow of parts from suppliers to service inventory locations.
• Proactively identify and mitigate supply chain risks that could impact service delivery.
• Establish and continuously refine standard operating procedures (SOPs) for all aspects of service demand planning, inventory management, logistics, and reverse logistics (RMA).
• Define, track, and report on key performance indicators (KPIs) related to service parts availability, inventory accuracy, logistics costs, and delivery lead times.
• Accountable for internal and external reporting of KPIs and SLAs, and work closely with the Customer Success Manager and Program Management on strategies for continuous improvement of tools and processes for service delivery.

Qualifications

#J-18808-Ljbffr