JARS Help Desk Technician

Job Description

Job Description

JARS Help Desk Technician

Location : JARS Corporate Office

Pay Rate : $23.50 / hour

Job Type : Full-Time

About the Role

JARS Cannabis is seeking a Help Desk Technician to provide frontline technical support for our retail stores and corporate office. This position plays a key role in keeping our technology running smoothly, including POS systems, hardware, networking, and user accounts. If you have a passion for problem-solving and want to grow your career in IT, this role is a great opportunity.

Key Responsibilities

Provide first-level IT support and technical assistance for end users across multiple locations.

Respond to help desk tickets and resolve issues via Freshservice or other ticketing systems .

Troubleshoot and repair hardware and software, including POS systems, printers, tablets, laptops, and scanners .

Manage user account setup , password resets, MFA, and role-based access controls (RBAC) .

Configure and maintain workstations, inventory stations, and print servers remotely.

Support basic networking issues (device connectivity, static IP configuration, printer setups).

Monitor network dashboards (Unifi or similar) and escalate infrastructure issues when required.

Document resolutions, maintain SOPs, and contribute to the internal knowledge base.

Partner with senior IT staff for escalated or advanced troubleshooting.

Schedule

Training Schedule (Temporary) :

Monday - Friday | 8 : 00 AM - 5 : 00 PM

Permanent Schedule :

Wednesday - Friday | 1 : 00 PM - 10 : 00 PM

Saturday - Sunday | 7 : 00 AM - 4 : 00 PM

Qualifications

1+ year of experience in IT support, helpdesk, or desktop support (preferred, but not required).

Knowledge of Windows operating systems, hardware troubleshooting, and networking fundamentals .

Strong customer service and communication skills with the ability to guide non-technical users.

Familiarity with ticketing systems (Freshservice, Zendesk, ServiceNow, or similar) .

Experience with POS systems and retail technology is a plus.

Must be able to work evenings and weekends.

Benefits of Joining JARS

Competitive pay at $23.50 / hour

Growth and development opportunities in IT and technical support

Work in a fast-paced, supportive environment

Be part of a company committed to innovation and employee success