Customer Care Advocate II - Spanish Speaking

Customer Service Representative

• This role will be based out of our Grafton, WI location to start, but will move to our Milwaukee office around March 2026.

Scope of role :

This role is key in meeting the needs of our OEM and distribution customers by handling routine and overflow calls and inquiries from customers and field sales representatives. This position is responsible for processing orders, advising on pricing, delivery, lead-time, terms and conditions guidelines and policies, credit / debits, etc.

Key responsibilities :

Professional experience / qualifications :

The successful candidate will have relevant customer service experience and have proven experience in developing collaborative relationships across all levels and functions. This individual must have the passion, energy, adaptability, and intellectual curiosity necessary for a fast-paced, growth-driven environment. Be able to employ forward thinking and a continuous improvement mindset.

Minimum requirements :

Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.