Renewal Specialist

Renewal Specialist

This is a remote position. This company is a leading U.S.-based education technology provider that delivers engaging, standards-aligned instructional content to schools and districts. They are seeking a Renewal Specialist with strong organizational skills, experience managing a high-volume portfolio of accounts, and proven ability to streamline processes and improve automation. In this role, you will own the end-to-end renewal process for approximately 500 school and small district accounts, optimize quote generation workflows, and collaborate with cross-functional teams to drive retention and expansion opportunities.

Responsibilities :

• Own book of business, owning the end-to-end renewal process for a portfolio of school and small districts across approximately 500 accounts.
• Own the renewal, expansion and risk mitigation experience for a defined set of accounts.
• Support and scale our quote generation process for schools and small districts.
• Help evaluate and implement tools that enhance automation and price estimation.
• Maintain accurate subscription, contact, and quote information in various record systems.
• Communicate with customers to confirm details, resolve discrepancies, and escalate issues when needed.
• Complete assigned Gainsight tasks and surveys on time.
• Contribute ideas and feedback on how we can improve the customer renewal journey.
• Identify ways to increase efficiency and reduce churn.
• Help pilot improvement and share insights from your work to shape broader processes.
• Support cross-functional efforts to evolve renewal communications and documentation.
• Act as a key liaison between internal teams to ensure alignment.

Requirements :

Benefits :