Bilingual Customer Service Advocate

A company is looking for a Bilingual Customer Service Advocate I- Russian.

Key Responsibilities

Receives and responds to routine member and / or provider inquiries, requests, and concerns accurately and timely

Mitigates and prevents complaints from being escalated to resolve issues during initial contact

Documents all member or provider information and communications for quality and performance tracking

Required Qualifications

High School diploma or GED required

Entry-level position with little or no previous experience needed

Bilingual in English and Russian strongly preferred

Experience interacting and multitasking using multiple systems and programs preferred

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship