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Service Writer Job at Tricotruck in Livonia
Service Writer Job at Tricotruck in LivoniaMediabistro • Livonia, MI, United States
Service Writer Job at Tricotruck in Livonia

Service Writer Job at Tricotruck in Livonia

Mediabistro • Livonia, MI, United States
30+ days ago
Job type
  • Full-time
Job description

Every employee with Tri-CountyInternational Trucks / Idealeaseis absolutely critical to its success. We have successfully served theMichiganbusiness community for over 50 years and we take great pride in our reputation. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.

What We Offer :

  • A generous and competitive pay plan
  • Company paid uniforms
  • Medical
  • Dental
  • Visio n
  • Legal Plan and Identity Theft insurance
  • 401K Match
  • Life& DisabilityInsurance(employer paid basic life and short term disability)
  • Optional Life Insurance
  • Closed on Sundays
  • Paid vacation
  • Six paid holidays
  • Special employee pricing on parts and free truck rental

RESPONSIBILITIES :

  • Meet with customers and determine their needs for repair and / or service of their vehicle issues
  • Increase customer satisfaction by building customer relations.
  • Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Increase profitability by maximizing sales & execute retail promotions.
  • Responsible for overseeing the technician working on customer’s vehicle including their time management / efficiency, parts ordering, job completion times.
  • Oversee and participate in quality control.
  • Participate in the development and documentation of Standard Operating Procedures as appropriate.
  • Notifying Service Manager of incoming work and assisting in the scheduling of work.

    • REQUIREMENTS :

  • Must have a minimum of 1-3 years work-related experience
  • Some college or technical school training centered on heavy truck or equipment repair and maintenance preferred.
  • Proficient use of computers / business machines
  • General knowledge of repairs and / or parts in a commercial / heavy duty trucks and / or construction equipment field is required.
  • Must have strong technical, computer and software skills with the ability to learn the dealership maintenance management program.
  • Valid operator’s license (CDL a plus), drug screen and criminal clearances also required.

    • #J-18808-Ljbffr

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    Service Writer • Livonia, MI, United States

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