Document Processor Lead

ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals.

Job Summary :

Under limited directions, serves as an expert in the processing of the rehabilitation documents, resolves the more complex customer inquiries.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Measures the quantity of rehabilitation accounts and updates reports
• Conducts quality assurance audits by reviewing accounts for accuracy and communicates results with employees while providing coaching
• Acts as first point of contact for questions for Rehabilitation Document Processors
• Receives and logs rehabilitation documents
• Reviews documents for completeness and accuracy
• Reviews FRED schedules and financial statements to ensure they match documents
• Inputs information on various screens and fields to reflect results of review
• Updates notes in FRED and EPIC as necessary
• Follows up with staff and borrowers as appropriate to resolve discrepancies
• Complies with all ECMC Group Policies
• Performs other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

KNOWLEDGE, SKILLS and ABILITIES

SUPERVISION / CONTACTS :

WORK ENVIRONMENT

Office : Work is normally performed in a typical interior / office environment that requires normal safety precautions (such as in typical office or administrative work).

PHYSICAL DEMANDS

Sedentary work : Job involves sitting most of the time; walking, lifting, bending, standing etc. may be minimally required.

TRAVEL

Rarely if at all - less than 10% of the time.

ADDITIONAL PERTINENT INFORMATION :

The hourly range for this position is $25.00 - $29.00 per hour. Actual hourly pay may vary based upon, but not limited to, relevant experience, time in role, peer and market data, and geographic location.

ECMC Group also provides a comprehensive benefits package :