Accounts Receivable Specialist

Let's unpack this - Who are we?

mSupply is the leading provider of premium solutions, parts, and equipment for professionals serving customers on their appliance parts, HVAC, plumbing, and commercial kitchen needs. Headquartered in St. Louis, Missouri, mSupply is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, expertise across our national footprint, and ease of doing business through leading-edge technology, servicers prefer mSupply because we amplify what they do best : taking great care of their clients with speed, reliability, and accuracy. Learn more about MSupply at www.marcone.com.

About O'Connor Company

O'Connor Company is an industry leader in wholesale HVAC equipment, parts, and tools. As a distributor of HVAC services in the Midwest, they provide a range of quality product lines, including Trane, American Standard, and Mitsubishi Electric. The company is proud to serve the commercial and residential markets in Kansas, Oklahoma, Missouri, Nebraska and Iowa. For more information, visit oconnorhvac.com.

Job Summary

The Accounts Receivable Specialist is responsible for managing and securing accurate payment and collections for assigned customers. This role prepares reports on outstanding balances and collection activities to keep management aware of customer account performance and risk assessment.

Job Duties & Responsibilities

• Builds and maintains strong customer relationships to ensure satisfaction and loyalty through prompt, professional communication and issue resolution.
• Collaborates with internal departments to resolve customer concerns efficiently, fostering a culture of professionalism, integrity, and teamwork.
• Reviews daily aging reports and contacts customers with balances over 30 days past due; documents collection efforts, negotiates payment arrangements, and ensures timely resolution.
• Monitors account payment behavior to identify high-risk accounts; recommends escalation to outside collection agency or legal action when necessary.
• Maintains Accounts Receivable over 90% current, with less than 3% over 90 days past due.
• Responds to job queues within two minutes to avoid delays in order processing or customer service.
• Provides accurate updates on delinquent accounts to management weekly and monthly.
• Processes ACH / ECheck, credit card transactions, Lien Waivers, and related documentation within one business day.
• Handles NSF (Non Sufficient Funds) checks immediately upon notification.
• Supports branch locations with credit card issues, customer credit holds and prioritizing resolution of time-sensitive matters.
• Performs additional duties as assigned, adapting to evolving organizational needs and responsibilities.

Minimum Job Requirements

Physical Demands & Work Environment

This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including :

What We Offer :

We prioritize your well-being from day one with a comprehensive benefits package that includes :

Equal Employment Opportunity & Pre-Employment Requirements

mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.

We are committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact careers@msupply.com.

Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.

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