Service Coordinator

Job Description

Job Description

K&A Appliance is currently seeking a dynamic individual to join their team. As Service Coordinator you will be responsible for overseeing the service operations of our appliance store. You will coordinate a small team of dedicated professionals, ensuring that our customers receive exceptional service for their household appliances.

Responsibilities :

• Coordinate the daily operations of the service department including service technicians.
• Monitor and maintain high levels of customer satisfaction through efficient and timely service processes.
• Develop and implement strategies to optimize service efficiency, ensuring timely completion of tasks and daily operations.
• Resolve customer complaints or escalate issues as necessary, ensuring prompt resolution.
• Ensure compliance with safety regulations and company policies.
• Assist with other departments, mostly Delivery & Customer Check-out.
• Document & track current inventory of parts in order to determine what is already in stock, maintain certain levels of product & order parts needed to accomplish service repairs.
• Order & track parts needed for the Service Department
• File warranty claims with manufacturers in a timely fashion.
• Bill & collect payments from customers for non-warranty service work & parts.

Requirements :

If you are a highly motivated individual with a passion for providing exceptional service, we would love to hear from you. This is an exciting opportunity to join a well-established appliance store and contribute to its continued success.

Benefits :

About K&A :

K&A Appliance has been family owned since 1976. Buying predominantly new, but scratch and dent appliances from various manufacturers & selling them on both wholesale & retail levels, K&A has been experiencing continued growth & success in the scratch & dent appliance industry.

Job Type : Full-time

Compensation : $16.00 - $25.00 per hour