Deputy Director of Digital Support

Deputy Director of Digital Support

The New York City Department of Housing Preservation and Development (HPD) is the nation's largest municipal housing preservation and development agency. Its mission is to promote quality and affordability in the city's housing, and diversity and strength in the city's neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors : A Blueprint for Housing and Homelessness, Mayor Adams' comprehensive housing framework. HPD is committed to reducing administrative and regulatory barriers and make investments to tackle New York City's complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.

The Office of Housing Access and Stability ("HAS") consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings.

The Division of Budget and Program Operations (DBPO) within the Office of Housing Access and Stability provides support services to the Division of Housing Opportunity, Division of Tenant and Owner Resources, the Division of Housing Stability, and the Division of Policy and Program Innovation. DBPO assists with monitoring and supporting program budgeting and planning, including both staffing and procurement support. The Division also manages the Housing Quality Enforcement and related inspection functions for the Office. In addition, the DBPO team coordinates technology initiatives and analytics across the Office in coordination with key technology stakeholders across the agency, providing support on key systems to internal and external stakeholders.

Your Impact

The Deputy Director of Digital Operations in the Division of Budget and Program Operations will ensure HAS staff and DTOR clients are provided the necessary support to efficiently and effectively use HAS systems, mitigate issues when and where they arise, and perform other technology related tasks. The Deputy Director will work closely with other teams across HPD to prioritize and resolve issues and communicate clearly to all clients on expectations for resolution. In addition, the Deputy Director will be responsible for ensuring HAS staff have the necessary digital tools, hardware, and devices. The Deputy Director will work with appropriate procurement teams, budget teams, and other stakeholders to ensure the Division has sufficient hardware and licenses.

Your Role

Under the direction of the Director of Analysis and Digital Support, the Division of Budget and Program Operations (DBPO) is seeking a Deputy Director of Digital Operations of a new unit that will support and maintain existing HAS systems. The Deputy Director will establish, staff, and maintain 3 teams Technical Support, System Administration, and Digital Operations. Each team will have a coordinator to manage program staff. The Deputy Director of Digital Operations will establish and manage 3 teams that will provide the following :

• Technical Support team - A Call Center for HAS employees and approximately 55,000+ client landlords, tenants, representatives, and applicants. The call center will provide technical support for new and existing systems.
• System Administration and Onboarding - Administer existing systems. Provide access and make system adjustments for new or departing employees and other changes in HAS personnel rosters.
• Digital Operations - Manage and organize the movement of digital images as part of an integration of virtual mail, email, document upload portals and other systems within the digital case file and other future systems.

The Deputy Director will ensure documents are processed accurately and timely. The Deputy Director will also work on special projects, at the discretion of the Director, that further strengthens and enhances the goals and missions of the Office. You will be responsible for staff development, coaching and supporting the professional growth of the members of these teams. The Deputy Director is responsible for fostering a collaborative and inclusive work environment within the teams.

Preferred Skills

Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and / or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.